Reporting to the Food & Beverage Manager, the Banquets Supervisor leads the banquet team to deliver positive guest experiences during functions and supports the operations of Pacini Italian Restaurant & Lounge. The ideal candidate brings banquet and restaurant experience, strong supervisory skills, attention to detail, and an engaging, energetic approach to service.

Main duties

Operations management

Lead banquet service during functions and ensure a positive guest experience.

Thoroughly review assigned group agreements and Banquet Event Orders (BEOs) for accuracy before each function.

Supervise banquet room setups to ensure all instructions are followed and public areas remain neat and clean.

Communicate event setups, changes, and schedules to banquet staff and all affected departments, including the catering office.

Maintain two-way communication with group representatives throughout functions as needed.

Be knowledgeable about the menu, ingredients, and preparation methods for each function.

Ensure efficient and proper breakdown following each function.

Post banquet orders at the end of the day and submit them to catering for billing.

Work flexible supervisory shifts in banquet operations and Pacini Italian Restaurant & Lounge as operationally required.

Handle multiple tasks efficiently and support service and profitability.

Promote hotel services, facilities, and amenities and direct guests accordingly.

Personnel management

Supervise banquet staff during functions and support restaurant service staff when assigned.





Assist with training new team members and reinforce service standards.

Encourage a positive, cooperative work setting and lead by example.

Communicate operational concerns and suggestions for improvement to management.

Following established standards

Comply with applicable laws and hotel policies concerning food and alcohol service.

Follow all Holiday Inn & Suites Calgary South Conference Centre standard operating procedures and policies.

Maintain professional presentation and uphold hygiene and safety standards.

Perform other related duties assigned by the management team.

Skills and requirements

Minimum 2 years of banquet supervisory experience.

Proficiency with a point-of-sale (POS) computer system.

Knowledge of Opera PMS is an asset.

Excellent communication and outstanding guest service skills.

Positive attitude, ability to work collaboratively, and professional presentation.

Strong organization, attention to detail, and ability to manage multiple tasks.

Ability to work varying shifts, including banquet and restaurant shifts.

Working environment, physical condition and capacities

Work takes place in a busy, guest-focused banquet and restaurant environment. The role requires flexibility to work varying shifts and to support the physical setup, service, and breakdown of functions.

Job Types: Permanent, Full-time

Pay: $20.00-$22.00 per hour

Benefits

- Dental care
- Extended health care

Experience:
- Management: 4 years (required)
- banquet/Meeting: 3 years (required)

Work Location: In person

📌 Food and Beverage Banquet Supervisor (Calgary)
🏢 pacini
📍 Calgary