Food & Beverage Supervisor

Location: Holiday Inn Ottawa East

Employment Type: Full time

Salary: $40,000–$44,000 per year

Department: Food & Beverage

Reports To: Food & Beverage Manager / Restaurant Manager

About the Position

Under current management, the Holiday Inn Ottawa East is looking for a motivated and experienced Food & Beverage Supervisor to join our team.

The Food & Beverage Supervisor will support the day-to-day operation of the restaurant, bar, room service, and banquet functions while ensuring exceptional guest service and adherence to hotel standards. The successful candidate will provide leadership and direction to the Food & Beverage team, assist with training and scheduling, and help ensure smooth and efficient service.

Key Responsibilities

- Supervise and support Food & Beverage team members during daily operations, ensuring compliance with service standards and hotel policies.
- Monitor guest service and respond promptly to guest needs, concerns, and requests.
- Ensure the restaurant, bar, and other Food & Beverage areas are clean, organized, properly set up, and ready for service.
- Review shift communication and provide clear information and direction to incoming team members.
- Assist with staffing, floor plans, table assignments, and service coverage to ensure efficient operations.
- Ensure guests are greeted and seated promptly while maintaining professional and courteous service.
- Communicate daily with the Food & Beverage Manager regarding occupancy, special events, group bookings, and operational requirements.
- Assist with menu training, product knowledge sessions, and taste panels.




- Ensure team members follow proper procedures for food and beverage service, including pricing, billing, cash handling, credit card transactions, and room charges.
- Ensure all applicable liquor legislation and company policies are followed.
- Ensure team members maintain current alcohol service certification as required.
- Assist with liquor inventory and other inventory-related duties as required.
- Encourage team members to achieve targeted food and beverage sales and average guest spending.
- Monitor table turnover and ensure tables are cleared and reset promptly.
- Ensure telephone calls are answered professionally and reservations are recorded accurately.
- Assist with cashiering duties, including opening and closing procedures and reconciliation as required.
- Coordinate and assist with Food & Beverage setup, service, and cleanup for meetings, banquets, and special functions.
- Monitor guest satisfaction throughout service and work closely with the kitchen and other departments to resolve concerns promptly.
- Oversee room service and takeout orders to ensure accurate preparation, timely delivery, and appropriate presentation.
- Provide coaching, guidance, and support to team members and assist with training as required.
- Communicate clearly and professionally with guests,



team members, management, and other hotel departments.
- Maintain a professional appearance and positive attitude at all times.
- Follow all health and safety, attendance, hotel, and company policies and procedures.
- Assist other team members and departments as required to ensure smooth hotel operations.
- Perform other related duties as assigned by management.

Qualifications and Skills
- Previous restaurant or hotel Food & Beverage experience is required.
- Previous supervisory or leadership experience is considered an asset.
- Strong guest service and communication skills.
- Ability to communicate effectively in English.
- French language skills are considered an asset.
- Strong organizational and problem-solving abilities.
- Ability to lead, motivate, and work effectively with a diverse team.
- Ability to operate a Point-of-Sale (POS) system.
- Knowledge of cash handling and payment processing procedures.
- Smart Serve certification or other applicable alcohol service certification is required.
- Professional appearance and positive, team-oriented attitude.
- Ability to remain calm and professional in a fast-paced environment.
- Flexible availability, including evenings, weekends, and holidays.
- Ability to work collaboratively and assist coworkers when needed.
- Ability to lift, carry, push, and pull products or equipment weighing up to 150 lbs, where required.

Pay: $40,000.00-$44,000.00 per year

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Food and Beverage Supervisor (Ottawa)
🏢 Crown Group of Hotels
📍 Ottawa