Under the supervision of the Front Desk Manager, the ideal candidate has a natural talent for hospitality and is driven by guest satisfaction. They thrive in a dynamic and sometimes unpredictable environment where creativity and initiative are valuable assets. Manage the administrative and service aspects of guest arrivals and departures

- Handle cash transactions, process payments, and securely enter confidential credit card information into the property management system
- Answer incoming telephone calls and direct them to the appropriate departments based on guest needs
- Provide information about local attractions and regional activities in collaboration with the property's concierge team




- Work closely with the entire Front Desk team to identify and exceed guest expectations
- Diploma or training in Hospitality Management, considered an asset
- Minimum of one (1) year of customer service experience
- Knowledge of a hotel property management system (Opera Cloud is considered an asset)
- Proficiency in Microsoft Office Suite
- Knowledge of the local area and nearby tourist attractions
- Creative and enthusiastic approach to problem-solving
- Versatile availability, including days, evenings, and weekends
- Excellent communication skills in both French and English, spoken and written. #

📌 Front Desk Agent - Le Petit Hotel (Montreal)
🏢 Gray Collection
📍 Montreal