Fuel Delivery Dispatcher (12-hour shift schedule) Posted : October 19, 2026 Full-Time On-site The Fuel Delivery Dispatcher is responsible for ensuring planned, efficient, and cost-effective dispatching of drivers, deliveries, and service personnel, and for providing exceptional customer service to internal and external customers. This position plays a critical role in maintaining delivery efficiency, managing customer expectations, optimizing route performance, and supporting overall operational effectiveness. The Dispatcher serves as the primary communication link between customers, drivers, technicians, and management while ensuring service commitments are met safely and efficiently.

This collaborative team position is a rotating 12-hour schedule from 6:00 a.m. with employees working every other weekend as part of the rotation. Prepare daily delivery schedules and dispatch drivers in a planned and efficient manner. Commercial bad fill percentage below 30%.

Complete Residential Exception

Reports daily and identify opportunities to improve route efficiency and customer service.

Complete

Runout and On-Hold Reports daily, identifying customer issues and ensuring they are addressed promptly. Communicate with commercial customers regarding delivery schedules and work collaboratively to improve delivery efficiencies. Ensure customer site files remain current and compliant with all applicable regulatory requirements. Assist management with planning and scheduling vehicle maintenance and repairs.

Customer Service: Provide exceptional customer service in person and over the telephone. Respond to customer inquiries, concerns, and service requests professionally and efficiently.



Build positive relationships with customers through proactive communication and problem resolution. Maintain accurate customer records and account information.

Administrative Responsibilities: Review and complete daily Truck Reports. Complete detailed shift handovers to ensure seamless communication between dispatchers. Assist with reporting, documentation, and operational analysis as required.

Every

Friday to Monday Morning will support all divisions with dispatching runouts, or special customer requests. Communicate with drivers and customers of changes and eta for delivery. ~ Support incoming phone coverage, as required. Assist with special projects and operational initiatives.

Schedule is based on a 2-week/14-day rotation Week 1: Monday, Tuesday, Saturday, and Sunday (48 hours) Monday Tuesday Wednesday Thursday Friday Saturday Sunday This rotation averages 84 hours over a two-week period (42 hours per week), and includes every other weekend. Minimum two (2) years of experience in a dispatch, administrative, or customer service role. Working knowledge of local geography and service areas.

Solid computer skills, including proficiency with Microsoft Office applications. Excellent verbal, written, and telephone communication skills. Previous dispatch experience in transportation, logistics, fuel delivery, or related industries.





Experience working with route planning, fleet management, and dispatch software. Knowledge of fuel delivery operations and service scheduling. A Northbridge Elite member—recognized among the top 5% of transportation fleets for creating, implementing, and delivering industry best practices. ~ 3 weeks vacation to start. ~ Complete benefits program including health, medical, dental, and life insurance. ~ The perks" include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil. ------------------------------------------------------------------------ Customers First - We exist, first and foremost to serve our customers.

Long-Term Focused - We value long-term success over short-term gains. MacEwen is a Canadian-owned and operated fuel and convenience provider that has successfully built and sustained customer relationships in Ontario and Quebec for 50 years. First and foremost is our commitment to taking care of our customers.

Before an offer of employment is extended, a minimum of two business references will be required, and candidates must complete pre-employment testing, which comprises a criminal record check. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment.

If you would like more information about how your data is processed, please contact us. We celebrate diversity and are committed to creating an inclusive environment for all employees. #

📌 Fuel Delivery Dispatcher (12-hour shift schedule) (Kemptville)
🏢 MacEwen Petroleum
📍 Kemptville