Enhance customer experiences as a Lease Portfolio Specialist at BMW/MINI Langley. Support sales teams and manage key customer engagements to maximize retention and upgrades. This full-time position focuses on executing portfolio retention strategies and coordinating customer relationships.

You'll engage with customers throughout their ownership journey, ensuring timely follow-ups and transparent communication. Collaborating with the Sales Management team, you will contribute significantly to dealership objectives while maintaining accurate records. Key Responsibilities:

- Execute defined lease and finance outreach strategies
- Manage customers from initial contact through appointments
- Engage with customers on lease maturity and upgrades




- Coordinate smoothly between customers and sales staff
- Update and maintain accurate customer activity records Requirements:
- Strong communication and organizational skills
- Background in automotive sales or customer retention preferred
- Familiarity with dealership CRM systems including Tekion
- Ability to manage multiple relationships effectively
- Comfortable in a high-pressure, performance-oriented environment Maximize customer satisfaction and retention as you grow your career at BMW/MINI Langley.

📌 Full-Time Lease Portfolio Specialist (Langley)
🏢 OpenRoad Auto Group
📍 Langley