Become a key player at Crystal Lodge as a full-time Reservations Agent. Enhance guest experiences in the heart of Whistler by transforming inquiries into bookings.
Crystal
Lodge is seeking a Reservations Agent who thrives in hospitality. This role involves managing reservations, liaising with guests, and collaborating with the front desk team. If you have a knack for customer service, hotel reservations, or front desk operations, your passion for Whistler hospitality will shine in this vibrant environment. Key Responsibilities:
- Manage daily reservations inquiries via phone and email
- Monitor accuracy of bookings, rates, and packages
- Enhance booking processes to increase revenue
- Act as a liaison with the Front Desk for guest queries
- Train Front Desk team on reservations as needed
Requirements:
- Experience in hotel reservations or front desk roles
- Solid customer service and communication skills
- Proficiency in Microsoft Office and hotel software
- Excellent organizational and time-management abilities
- Positive attitude and eagerness to learn
Leverage your hospitality skills to help shape unforgettable Whistler experiences at Crystal Lodge.