General Manager – Le Méridien Richmond Pinnacle Hotel

Richmond, British Columbia | Full-Time | On-Site

Position Overview

Pinnacle International is seeking an experienced, dynamic, and hands-on General Manager to lead the pre-opening and ongoing operations of our new Le Méridien Richmond Pinnacle Hotel.

This is an exciting opportunity to build a team from the ground up, establish operational standards, deliver exceptional guest experiences, and position the hotel for long-term success.

Conveniently located near the Capstan SkyTrain Station, the hotel will feature 143 guestrooms, meeting space, a restaurant, and fitness facilities.

Key Responsibilities

- Lead all aspects of hotel pre-opening, including recruitment, training, operational planning, systems implementation, and SOP development.
- Oversee daily operations across all departments, including front office, housekeeping, food and beverage, maintenance, and sales.
- Build, develop, and motivate a high-performing team while fostering a positive, service-focused culture.
- Responsibility for financial performance, including budgeting, forecasting, revenue growth, profitability, and cost controls.
- Work closely with sales, marketing, and revenue management to maximize occupancy, ADR, RevPAR, and market share.




- Maintain exceptional guest service standards, operational efficiency, and compliance with Marriott brand requirements.
- Monitor guest satisfaction, online reputation, and operational performance, implementing improvements as needed.

Qualifications & Experience

- Minimum 5 years of executive-level hotel management experience at an upscale or premium branded hotel (GM, AGM, or Director of Operations).
- Marriott-branded hotel experience strongly preferred, including knowledge of Marriott systems and standards.
- Proven success in hotel operations, financial management, revenue growth, and guest satisfaction.
- Strong leadership, communication, organizational, and problem-solving skills.
- Hands-on management style with the ability to lead and motivate a diverse team.
- Hotel pre-opening experience highly preferred.
- Strong understanding of the Richmond market.
- Experience with hotel PMS and technology systems.
- Hospitality Management degree or diploma considered an asset.
- Must be legally entitled to work in Canada.

Pay: From $120,000.00 per year

Benefits

- Extended health care
- Life insurance
- In office parking

Work Location: In person

📌 General Manager (Richmond)
🏢 Pinnacle International
📍 Richmond