Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies. Ce poste s'inscrit dans le cadre des services d'accompagnement des patients et des professionnels de santé ainsi que des services de commercialisation pharmaceutique proposés par Cencora au Canada, par l'intermédiaire de notre division Innomar Strategies. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Administrer et suivre les protocoles de gestion de cas, notamment en soutenant l’accès des patients par l’inscription, le suivi clinique, la collecte de données, les suivis continus, l’éducation des patients et des aidants, la conformité au traitement, le suivi des interruptions ou cessations de traitement, la déclaration des événements indésirables et la liaison avec les professionnels de la santé primaires. Gérer les dossiers et la documentation du programme, en consignant avec exactitude toutes les activités dans la base de données propre au programme, tout en maintenant des dossiers à jour, complets et conformes aux processus et protocoles établis. Coordonner les préférences de communication avec les contacts des sites ou cliniques.

Participer à des initiatives d’études de marché dans les secteurs pharmaceutique et biotechnologique impliquant des médecins, des patients, des pharmaciens ou d’autres professionnels de la santé. Participer aux formations de mise à jour continues ainsi qu’aux formations spécialisées sur des produits ou programmes spécifiques, selon les besoins établis par le gestionnaire. Fournir des observations concernant les protocoles actuels, les bases de données, les processus et les relations interservices.

Participer, avec les gestionnaires, à la formation des nouveaux gestionnaires de cas, notamment par l’observation et l’écoute d’appels. Effectuer toute autre tâche, responsabilité ou projet confié occasionnellement. Adherence to the general company processes and all program-specific policies/SOPs: Administer and adhere to case-management protocols, including supporting patient access through enrolment, clinical monitoring, data collection, on-going patient follow-up, patient/caregiver education, compliance,



therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Managing program files and documentation, accurately recording all activities in program specific database while ensuring files remain current, complete and compliant based on program processes and protocols.

Coordinate communication preferences with site contacts. Manage the program phone line, all patient programs are based on casework methods and include a significant amount of out-bound calls. Participate pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.

Provide feedback regarding current protocols, database, processes, and inter-departmental relationships. With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. Responsible to report all Adverse Events to the assigned units/departments The caseworker will also be assigned other duties, tasks, and projects from time to time Formation Et Experience Diplôme d’études secondaires (DES/GED) ou expérience équivalente requis.

Minimum de deux (2) années d’expérience en soutien au remboursement, services aux patients, opérations de service à la clientèle, services de soutien en soins de santé, coordination de cas, soutien aux réclamations ou dans un domaine connexe. Une certification en soutien au remboursement, accès aux patients, service à la clientèle, gestion des services, systèmes de gestion de la relation client (CRM) ou amélioration des processus est considérée comme un atout. Bilinguisme (français et anglais) requis.

Expérience dans les domaines médical et pharmaceutique considérée comme un atout.

High School

Diploma/GED or equivalent experience required. 2+ years of experience in reimbursement support, patient services,



customer operations, healthcare support services, case coordination, claims support, or a related field required.

Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred. A minimum of one (1) year experience in customer service Bilingualism (French/ English) is required Experience in the medical and pharmaceutical field is an asset. Bilingue en anglais et en français canadien connaissance de Microsoft Word, Excel et PowerPoint.

Strong customer service Ability to communicate effectively both orally and in writing Knowledge of Microsoft Word, Excel, Outlook, PowerPoint and other Office Programs The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time Cencora is committed to providing equal employment chance without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

Accessibility Policy

When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. 45,900 CAD - 71,940 CAD

📌 Gestionnaire de cas bilingue/ Bilingual Caseworker (Halifax Regional Municipality)
🏢 Cencora
📍 Halifax Regional Municipality