Vous avez une expérience en service à la clientèle, en gestion de programme et/ou, vous avez travaillé sur divers projets complexes. Vous avez travaillé en ingénierie ou dans un domaine technique de l'industrie aérospatiale et souhaitez évoluer et développer de nouvelles compétences dans le domaine du service à la clientèle? Le programme d'avions commerciaux A220 recherche un Gestionnaire de Configuration, Service à la Clientèle pour rejoindre notre équipe Efficacité de la Flotte basée à Mirabel (Québec, Canada), où vous travaillerez en collaboration transversale au sein de l'organisation du programme A220 afin d’améliorer la performance de la flotte en service.

Relevant du Chef de la Gouvernance et de la Planification des affaires du Service à la Clientèle, vous contribuerez à la mission fondamentale de l'équipe Efficacité de la flotte : garantir une exploitation sûre et économique de la flotte Airbus A220 en service, tout en améliorant en permanence la satisfaction des clients. Dans votre rôle de Gestionnaire de Configuration, Service à la Clientèle, vous maintiendrez le contrôle de la configuration de la flotte A220 en service en orchestrant le comité de contrôle des bulletins de service (Service Bulletin Control Board - SBCB).

(English) Do you have experience in customer services, program/project management working on diverse, complex projects ? Have you worked in engineering or a technical domain within the aerospace industry and would you like to progress and develop new skills? The A220 commercial aircraft Programme is looking for a Configuration Manager, Customer Services to join our Fleet Efficiency team based in Mirabel (Québec, Canada), where you will work collaboratively across the A220 Programme organization to improve in-service fleet performance.

Reporting to the Head of Governance & Business Planning in Customer Services, you will contribute to the core mission of the Fleet Efficiency team: ensuring the safe and economic operation of the in-service Airbus A220 fleet while continuously improving customer satisfaction. The team is structured to foster autonomous, cross-functional collaboration where members support one another and learn collectively. In your role as Configuration Manager, Customer Services, you will maintain control over the A220 in-service configuration by orchestrating the A220 Service Bulletin Control Board (SBCB).

The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe setting, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home. Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.

Employee Assistance

Program (EAP), Discount Program and on-site Medical Service. Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility. Own and manage the Service Bulletin Control Board (SBCB)

- Manage the weekly SBCB agenda to ensure all required topics are addressed




- Coordinate with In-Service Program Managers to ensure topics are fully prepared and ready for presentation based on their developmental stage
- Track all Program Change Requests (PCRs) impacting the in-service fleet and ensure an appropriate in-service strategy and commercial policy are presented and approved at the SBCB in a timely and high-quality manner
- Ensure that commercial policies are formally recorded and approved
- Work closely with the Warranty team to align SBCB decisions with applicable warranty policies
- Ensure Major In-Service Problems (MISP) and Continued Airworthiness Review Board (CARB) items are prioritized at the SBCB
- Identify and communicate technical publication priorities (e.g., Maintain and update the SBCB process referential, driving continuous improvement and liaising with key interfacing processes (CCB, Fleet Improvement, Technical Publications, etc.)
- Uphold high standards for SBCB decision-making and management processes. Collaborate with the Program Configuration Management team to ensure in-service requirements and decisions are properly identified and documented at the program level (e.g., You hold a Bachelor’s degree in Engineering (e.g., Aeronautical Engineering), Project Management, or equivalent technical experience
- You have a minimum of five (5) years of experience in the aerospace industry or an In-Service Program Management environment
- You have a proven track record of managing multidisciplinary projects, supported by strong business and financial acumen paired with a strategic perspective
- You are recognized for your proactivity and rigorous time management. You possess excellent interpersonal and communication skills, with a proven ability to influence stakeholders at all levels and an uncompromising commitment to professional integrity and customer focus
- You ideally bring previous experience with Airbus—specifically on the A220 program—and/or extensive knowledge of Customer Services or Fleet Efficiency. Due to the sector of activity (aerospace), frequent contacts with Airbus entities worldwide, and interactions with suppliers and clients also located across the globe, proficiency in English is required for this position. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Canada Limited Partnership Contract Type: Permanent Experience Level: Professional Job Family: Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.





In commercial aircraft, Airbus offers up-to-date and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

Détenir et gérer le comité de contrôle des bulletins de service (Service Bulletin Control Board - SBCB)

Gérer l'ordre du jour hebdomadaire du SBCB afin de s'assurer que tous les sujets requis sont traités

Coordonner avec les gestionnaires de programme en service pour s'assurer que les sujets sont entièrement préparés et prêts à être présentés en fonction de leur stade de développement

Suivre toutes les demandes de modification de programme (PCR) ayant un impact sur la flotte en service et veiller à ce qu'une stratégie en service et une politique commerciale appropriées soient présentées et approuvées au SBCB en temps opportun et avec une qualité élevée

S'assurer que les problèmes majeurs en service (MISP) et les éléments du comité d'examen de la navigabilité continue (CARB) sont priorisés au SBCB

Identifier et communiquer les priorités de publication technique (ex. Maintenir et mettre à jour le référentiel de processus du SBCB, en stimulant l'amélioration continue et en assurant la liaison avec les processus d'interface clés (CCB, amélioration de la flotte, publications techniques, etc.)

Maintenir des normes élevées pour les processus de prise de décision et de gestion du SBCB

Collaborer avec l'équipe de gestion de la configuration du programme pour s'assurer que les exigences et décisions en service sont correctement identifiées et documentées au niveau du programme (ex. Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.

A hybrid working policy, on-site cafeterias and a highly competitive holiday policy.

Employee Assistance Program (EAP), Discount Program and on-site Medical Service.

Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.

You hold a Bachelor’s degree in Engineering (e.g., Aeronautical Engineering), Project Management, or equivalent technical experience.

You have a minimum of five (5) years of experience in the aerospace industry or an In-Service Program Management environment.

You have a proven track record of managing multidisciplinary projects, supported by strong business and financial acumen paired with a strategic perspective.

You are recognized for your proactivity and rigorous time management.

You possess excellent interpersonal and communication skills, with a proven ability to influence stakeholders at all levels and an uncompromising commitment to professional integrity and customer focus.

You ideally bring previous experience with Airbus—specifically on the A220 program—and/or extensive knowledge of Customer Services or Fleet Efficiency.

Due to the sector of activity (aerospace), frequent contacts with Airbus entities worldwide, and interactions with suppliers and clients also located across the globe, proficiency in English is required for this position.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. #

📌 Gestionnaire de Configuration, Service à la Clientèle / Configuration Manager, Customer Services (Oka)
🏢 Airbus
📍 Oka