Gestionnaire, Service à la clientèle / Manager, Customer Service (Calgary)

Gestionnaire, Service à la clientèle / Manager, Customer Service (Calgary)

23 Oct
|
3001 TC USA Services
|
Calgary

23 Oct

3001 TC USA Services

Calgary

At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability.

Our Land

Canada team is looking for a Senior Manager, Land Services whose accountability will include leading both a team of Land leadership and a diverse team of Calgary-based and geographically dispersed regional land professionals supporting TC Energy operations across Canada. Reporting to the Director, Land Canada, this role provides strategic and operational leadership for land services, including the general maintenance and acquisition of land rights, resolution of complex land and access matters, landowner and stakeholder relationships, the Public Awareness damage prevention education program delivery, and implementation of Land corporate and functional priorities across TC Energy’s Canadian footprint.

The Senior

Manager will translate business strategy into a clear multi-year plan, oversee consistent and risk-informed service delivery, address systemic issues and strategic risks, and build the talent, partnerships and processes needed for sustained performance.

Set direction and deliver results across Land Services by translating Land Canada and business priorities into clear objectives, implementation plans, measures and accountabilities

Lead medium and longer-term planning, including workforce, budget, workload, capability and regional service delivery planning, to anticipate demand and deploy resources where they create the most value

Identify systemic issues, emerging trends and strategic risks; use data, scorecards and business insight to drive performance, continuous improvement and informed escalation

Build and maintain strategic relationships with Operations, Projects, Regulatory, Legal, Indigenous Relations, Public Awareness and other functional partners to align priorities and resolve cross-functional issues

Lead major initiatives using disciplined program planning, risk-based decision-making, effective change leadership and strong execution

Oversee adherence to applicable land and regulatory requirements, legislation, policies, controls and safe work practices, including proactive identification and resolution of compliance concerns

Drive innovation and continuous improvement by simplifying processes, strengthening controls, improving data and reporting, and enabling consistent adoption of new ways of working

Champion a safe, inclusive and high-performance culture in which team members understand how their work contributes to Land Canada and enterprise objectives

15+ years of progressively responsible experience in land, energy infrastructure, operations, projects, regulatory,



stakeholder relations or a related field

Demonstrated leadership experience with accountability for people, business outcomes and organizational performance

Demonstrated strategic and systems thinking, with the ability to connect short-term execution to longer-term business objectives and consider multiple perspectives and interdependencies

Experience leading complex programs or initiatives, creating implementation plans and delivering measurable outcomes through others

Strong business and financial acumen, including experience with budgets, workforce planning, resource allocation and performance reporting

Demonstrated ability to identify and address systemic issues, make risk-informed decisions and elevate strategic risks appropriately

Strong influence, negotiation and communication skills, including the ability to gain commitment, navigate opposition and communicate complex issues clearly to senior leaders and external stakeholders

Commitment to safe work, respectful engagement, accountability and high-quality internal client service

Experience leading geographically dispersed teams and coordinating service delivery across multiple operating regions

Project or program management experience, including risk assessment, governance, change management and benefits realization

Demonstrated success building strategic partnerships internally and externally and achieving outcomes through collaboration and influence

Experience using data, trend analysis and performance measures to improve service, manage risk and inform decisions

Knowledge or experience in one or more of the following areas: land, regulatory, operations, stakeholder relations, energy infrastructure, public awareness/damage prevention or related functions

Knowledge of Canadian energy regulatory requirements and/or land legislation, land rights, right-of-way management and stakeholder requirements

Have current, valid authorization to travel internationally, including Canada, the United States and Mexico

Travel to other company locations for temporary assignments, meetings or training, including some overnight stays away from home base

Participate in an on-call rotation and provide emergency support as required To remain competitive, support our high-performance culture and allow for more flexibility in the way we work, we offer a hybrid work model and flexible dress code for our eligible office-based workforce in Canada,



the U.We are a leader in North American energy infrastructure, spanning Canada, the U.For over 75 years, we have proudly connected the world to the energy it needs. Every day, we move more than 30 per cent of the natural gas used across the continent and connect LNG exports to global markets, powering communities and industries. Complemented by strategic ownership and low-risk investments in power generation, our infrastructure delivers affordable, reliable and sustainable energy across North America.

Our field operations span seven Canadian provinces, 34 U.S. states and seven Mexican states. Together, we strengthen the connections that deliver the energy the world relies on-every day.

TC Energy is an equal chance employer and participates in the E-Verify program supervised by the US government. We welcome applications from all qualified individuals regardless of race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability.

com for support.

All applicants must have legal authorization to work in the country where the position is based, without restrictions.

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Thank you for considering TC Energy in your career journey. Join our talent community to receive current job posting notifications and/or hear more about career opportunities at TC Energy. Determined, imaginative, curious-if these are some of the ways you describe yourself, we want to learn more about you!

Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability. We are the essential network that connects communities with opportunities, industries with solutions and nations with prosperity. We create meaningful connections that extend beyond pipelines to the fabric of our daily lives; At TC Energy, we believe our people are the driving force behind these vital connections.

We are a leader in North American energy infrastructure, spanning Canada, the U.Every day, our dedicated team proudly connects the world to the energy it needs—moving over 30 per cent of the cleaner-burning natural gas used across the continent.

Complemented by strategic ownership and low-risk investments in power generation, our infrastructure fuels industries and generates affordable, reliable and sustainable power across North America, while enabling LNG exports to global markets. By partnering with communities, businesses and leaders across our extensive energy network, we unlock opportunity today and for generations to come. #

📌 Gestionnaire, Service à la clientèle / Manager, Customer Service (Calgary)
🏢 3001 TC USA Services
📍 Calgary

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