Golf Operations Manager/Head Professional: Kingsville Golf & Country Club

Kingsville Golf & Country Club is seeking an experienced, service-oriented and highly organized professional to join our team as our Golf Operations Manager / Head Professional .

Kingsville

Golf & Country Club is a premier semi-private 27-hole facility known for outstanding course conditions, beautiful landscapes, and a commitment to delivering exceptional experiences for our members and guests.

We offer a full range of golf services, including daily member and public play, tournaments, leagues, events, a fully stocked Pro Shop, an active Back Shop operation, and practice facilities.

The Golf Operations

Manager / Head Professional will provide leadership and oversight of all aspects of the Club’s golf operations, ensuring that the Pro Shop, Back Shop, golf course access, tournaments, merchandise operations, and member services operate efficiently, professionally, and in accordance with the Club’s standards, policies, and budget. This is a hands-on leadership position suited to an individual who enjoys working in a fast-paced golf environment, is comfortable managing staff and operations, and takes pride in delivering an exceptional member and guest experience. Golf Operations & Leadership Oversee the day-to-day operation of the Club’s entire golf department, including the Pro Shop, Back Shop, Range &Teaching; Professionals.

Ensure that golf operations are organized, efficient and properly staffed throughout the golf season. Monitor daily golf activity, including tee sheets, player flow, course access and overall pace of play. Work closely with the Golf Course Superintendent and other department managers to coordinate golf operations and course availability.

Maintain a visible and approachable presence throughout the golf operation.

Ensure

Club policies, procedures, dress code and standards are consistently followed. Participate in strategic planning and make recommendations regarding golf operations, services, equipment and future needs. In conjunction with our Assistant Golf shop Manager, oversee all Pro Shop operations, including merchandise selection, purchasing, pricing, receiving, inventory control and merchandising.

Manage custom merchandise and special orders for members, leagues, tournaments and Club events. Receive, verify and organize incoming merchandise and ensure inventory is accurately recorded. Monitor inventory levels and identify seasonal and operational purchasing requirements.

Monitor sales performance and make recommendations regarding merchandise selection and purchasing. Ensure proper procedures are followed for point-of-sale transactions, cash handling, deposits and account reconciliation. In conjunction with administration staff oversee the execution of tournaments, outings, corporate events and other golf-related functions.

Coordinate with Food & Beverage, Greens Maintenance and other departments to ensure all tournament requirements are communicated and completed.



Provide a high level of customer service to members, guests and visitors. Respond professionally and promptly to customer and member concerns, complaints and service issues.

Investigate complaints, determine appropriate solutions and follow up as required. Handle difficult or sensitive customer situations professionally and in accordance with Club policies. Ensure members and guests receive accurate information regarding tee times, golf policies, tournaments, merchandise and Club services.

In conjunction with our starter, oversee the Club’s tee-time booking and golf scheduling processes. Monitor the tee sheet and identify opportunities or issues affecting the efficient use of the golf course. Promote and enforce current pace-of-play expectations in accordance with Club policies.

Coordinate with the Golf Course Superintendent and management team when weather, course conditions or maintenance activities affect play.

Staff

Supervision & Development Recruit, train, schedule, supervise and evaluate golf department employees in accordance with Club policies and applicable legislation. Provide clear direction, training and ongoing feedback to Pro Shop and Back Shop staff. Prepare staff schedules to meet operational requirements while managing labour costs effectively.

Monitor attendance, performance, conduct and customer-service standards. Address performance and workplace concerns promptly and appropriately, in consultation with management and Human Resources when required. Ensure employees receive appropriate training and instruction related to their duties, including health and safety requirements.

Lead by example and promote teamwork, accountability and excellent customer service. Budget & Financial Management Monitor and operate within approved golf department budgets. Review sales and financial information and provide recommendations to management.

Control purchasing and inventory levels to support profitability and minimize unnecessary expenditures. Work with management and Finance to ensure appropriate financial controls and reporting procedures are followed. Ensure golf department operations are conducted in accordance with Club policies and applicable Ontario legislation, including the Occupational Health and Safety Act, Employment Standards Act, 2000, Accessibility for Ontarians with Disabilities Act, 2005, and Ontario Human Rights Code, as applicable.

As a supervisor, provide appropriate direction, information and supervision to employees to support a safe workplace. Participate in management and Golf Committee meetings as required. Assist with the development and implementation of golf-related policies and procedures.





Assist with member communications relating to golf operations. Represent the Club professionally at industry events and within the local golf community. Maintain current knowledge of golf industry practices, products, technology and trends.

Perform other duties and special projects as assigned by the General Manager or designate.

experience in a golf operations management or Head Golf Professional or Golf Operations Manager or comparable leadership position. Strong knowledge of golf course operations, Pro Shop management and tournament administration.

Experience supervising and developing staff in a busy seasonal environment.

Experience with merchandise purchasing, inventory management and vendor relationships.

Experience organizing and executing tournaments and golf events. Strong customer-service and conflict-resolution skills. Strong organizational and time-management abilities. Demonstrated ability to manage budgets, control expenses and monitor financial performance.

Ability to work independently while also functioning effectively as part of a management team. Strong computer skills and the ability to learn and use golf-management, point-of-sale and tee-time software. Ability to work in a fast-paced workplace and effectively manage competing priorities.

Assets PGA of Canada membership or relevant professional golf certification. Previous experience at a semi-private golf club.

Experience managing a 27-hole or comparable high-volume golf operation.

Experience with golf-management and tee-time software;

experience with Tee-On software system is beneficial.

Experience with tournament software and event management systems. Post-secondary education in Golf Management, Business Administration, Hospitality, Recreation, Sport Management or a related field.

Performance Incentives Extended Health Plan

Three weeks’ vacation Golf Privileges PGA of Canada Specialization Golf Operations

PGA of Canada Specialization Management & Leadership Course Website Social Media Page(s) Watch Us Here! This is a full-time, year-round management position requiring flexibility throughout the golf season. The successful candidate must be prepared to work a varied schedule, including early mornings, evenings, weekends and holidays as required by the Club's golf calendar, tournaments, events and operational needs.

The position involves regular interaction with members, guests, employees, vendors and other stakeholders, as well as periods of working outdoors in varying weather conditions.

Kingsville

Golf & Country Club Limited is committed to fostering an inclusive, respectful, and accessible workplace. We are an equal opportunity employer and comply with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process, and for employees throughout their employment, in accordance with applicable legislation. #

📌 Golf Operations Manager/Head Professional: Kingsville Golf & Country Club (Belle River)
🏢 PGA of Canada
📍 Belle River