We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. Our culture is built on care, passion and curiosity. This is a great entry level chance where you can learn about the insurance industry while making a meaningful impact in the department and business.

If you’ve got outstanding customer service skills along with a keen desire to learn and develop as an insurance professional, then this is the perfect opportunity for you! You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

Accurate and timely setup of New Issue material, creation of new issue sales announcements Accurate and timely implementation of Plan Member booklets for new policyholders, and existing policyholders to support amendment requests Initial entry and required updates to Telus system (Tandem)



to support accurate claims payment for plan member pay direct drug claims submitted at the pharmacy On-line posting of policies and booklets to support Plan Administrator Web and Plan Member Web Liaise with M&T; to ensure accuracy and timeliness of delivery booklets to customers Audit and correction of employee data and entry of plan design to support Quote and Renewal rate calculation Initial review of Rate Confirmations to ensure that they comply with our published Discount policy Entry of Rate Confirmation details into Quote Manager and Group Manager for discount tracking and customer billing purposes Initial set up of the Renewal Report including manual entry of premiums, claims, rates and corresponding age/sex, industry and occupation factors for previous to current year comparison purposes Highly developed customer service skills, paired with solid communication skills, both verbal and written Excellent computer skills, including MS Word and Excel Bilingualism in written and spoken French is an asset Time Away: Competitive vacation plus one paid volunteer day each year If you need accommodations or alternative formats at any stage, just reach out to us at [email protected]’re happy to help. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction. As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Manager, Group Issue and Special Projects Term: Permanent Full-Time #

📌 Group Underwriting Assistant (Group Issue) (Ontario)
🏢 Dayforce HCM
📍 Ontario