Guest Experience Tech Supervisor - Gibbons Whistler, BC Full Time The Hub/Head Office, Whistler, BC, CA Salary Range: $23.00 To $25.00 Hourly Since 1979, we have been the backbone of Whistler hospitality bringing people together through unforgettable experiences. Gibbons is looking for a Guest Experience Tech Supervisor to lead our guests’ experience from the front line, while supporting the backend systems that make delivering an exceptional customer journey from start to finish possible. You’ll be a key point of contact for our guests while supporting the team in creating a seamless experience from inquiry to booking to arrival.

As delegated, you’ll also provide support to the Program & Operations Specialist, contributing to the systems and processes that power our guest experience. This may include assisting with systems inventory, pricing updates, reservation platform builds, product setup, and other operational technology projects.



23.00-$25.00 hourly rate ~50% off food & beverage at all Gibbons venues ~ 20% off at The Adara Hotel and Gibbons Life Condos ~ Exclusive partner discounts at local Whistler businesses ~ Flexible schedules and a supportive team culture ~ Access to community events and staff appreciation nightsGrowth opportunities in Whistler’s most energetic hospitality group – we’re passionate about promoting from within and supporting your career journey. ~ Comfortable using CRM, reservation, or ticketing platforms with a desire to learn or improve backend configuration skills. Solid organizational skills and comfort with reporting tools.

Ability to multitask across guest services, reporting and operational support duties.

Guest

Experience & Service Deliver responsive, personalized, solution-oriented service across every guest interaction. Provide professional support across phone, email, in‑person, and digital channels. Manage reservations and promote upgrades, add‑ons, and premium experiences.

Maintain scorecards and KPI reporting using Excel, Slack, and internal tools. Help maintain inventory, pricing, and packages across our booking and CRM platforms. Support automated guest communication flows (pre‑arrival, confirmations, reminders, follow‑ups).

We believe that fostering diversity, equity, and inclusion is essential to living by these core values.

📌 Guest Experience Tech Supervisor - Gibbons Whistler, BC
🏢 The Adventure Group
📍 Whistler