The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls. Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucks and Hershey – to name a few.

Paired with a wide selection of up-to-date amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled. Reporting to the Front Office Manager, this position is responsible for performing a variety of activities to ensure the highest level of guest service is provided to each guest. Successful performance includes exceeding guest expectations while actively promoting hotel and resort services to maximize revenue opportunities, and ensuring results are achieved in accordance with established objectives, performance, and quality standards.

Verifying and confirming guest reservation details, address, and payment information, along with identifying guest needs and expectations Processing payments for all guest accounts at both check-in and check-out Maintaining a house bank, completing personal deposits, and ensuring accurate daily reporting of receipts Cashing cheques and exchanging currency in accordance with hotel policy Posting miscellaneous guest charges to individual folios as required Assisting in resolving guest concerns in an urgent, professional, and courteous manner Promoting room upgrades, hotel amenities,



and local attractions to enhance the guest experience Competency with Marriott Property Management systems a definite asset. Demonstrated commitment and passion for maximizing guest satisfaction at every stage of the guest experience Provide a consistently high standard of customer service Professional telephone etiquette Outstanding attention to detail, including personal presentation and accurately identifying guest needs and service levels Demonstrated reading comprehension ability to assist guests with hotel and local tourism information Demonstrated ability to work cooperatively within a team environment and support colleagues as needed Experience in Rooms Division/Front Office preferred Post-secondary education in a related field or equivalent experience is an asset Why Work For Canadian Niagara Hotels? No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth.

Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions.

Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D;, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits. Opportunities for professional growth and development through cross training in various roles across multiple business properties.

Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.

Easily Accessible By Public Transit: Take the Next Step In Building Your Career With Us! We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy Accommodations are available upon request for candidates taking part in all aspects of the selection process. #

📌 Guest Services Agent - Full time/Part time (Niagara Falls)
🏢 Canadian Niagara Hotels Group
📍 Niagara Falls