2 days ago Be among the first 25 applicants The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Director will oversee hiring, coaching, and retaining top sales talent Responsibilities: Develop and implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base

Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets

Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals

Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion

Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization

Monitor and analyze account performance, providing regular updates and insights to senior leadership

Present actionable data to C-level executives in a clear and succinct manner

Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking

Manage multiple responsibilities including sales management, strategy development, and lead generation

Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers





Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner

Ensure effective communication and knowledge sharing within the team and across global offices

Monitor sales metrics and performance to ensure team success Requirements: 10+ years of technology enterprise sales experience, preferably in a SaaS or software company

Strong experience leading enterprise sales teams

Experience in B2B software sales

Proven experience in Human Resources and Learning Technologies

Bachelor’s degree or equivalent knowledge/experience

Proven track record of growing a customer base and consistently exceeding revenue targets

Excellent oral and written English communication skills

Solid use of insights and data-driven decision making to inform the sales process

Ability and willingness to travel both nationally and internationally up to 60% Seniority level Seniority level Not Applicable

Employment type Employment type Full-time

Job function Job function Sales and Business Development

Industries Software Development

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Regional Sales Director – Prosthetic - Ontario We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

📌 Head of Account Management (Remote) (Winnipeg)
🏢 Docebo
📍 Winnipeg