At Ontario Health, we are committed to developing a robust organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers: Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being A premium defined benefit pension plan, ensuring long-term financial security Competitive vacation entitlement that encourages time to rest and recharge Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team Develops, implements and monitors overall strategy related to Transplant Tracks and reports on function’s annual plans and provides appropriate risk identification and migration strategies. Ensures that the appropriate policies, guidelines and processes are in place and are followed. Identifies operational improvement opportunities by monitoring and measuring the function’s performance and implementing improvements.

Sets, manages and reports on department budgets Provides full scope of leadership responsibilities to a team of function-specific resources including recruitment, setting/measuring performance outcomes, career development/counseling, approval of leadership and training opportunities, and performance management.



Manages stakeholders with a focus on provision of information, advice and guidance to leadership and external stakeholders (the Ministry, hospitals, physicians, , etc.) Leads the investigation and implementation of best practices and innovative systems/processes to improve efficiency and effectiveness of services. Provides staff support to Senior Leadership, Board and Board Committee material preparation and meetings

- Liaises with expert resources in the field Represents TGLN among external stakeholders including clinical and administrative leadership of Transplant programs, Ministry of Health Provincial Programs Branch, ORNGE
- Ensures the development and adoption of provincial policies through the timely, efficient and purposeful involvement of provincial working groups and steering committees
- Supports the development, design and implementation of organ allocation changes as a business lead and Subject Matter Expert (SME) in collaboration with IT application development services. Ensures that physicians who are part of TGLN’s Transplant medical model have clear objectives, and are well supported with respect to their time applied to TGLN achievements Education and Experience Master’s degree with a minimum of 10 years of experience within healthcare system, leading clinical function, developing, and supporting teams through projects, programs, and/or direct people leadership A degree in nursing with a background in critical care or related health care field and current registration with the relevant professional college in Ontario.



Superior subject matter expertise in health system/clinical strategy and policy development and implementation, clinical and provider engagement expertise and broad management skills (e.g., budgeting, workforce planning, strategy, project management, communications, people management) and the ability to comprehend and critically appraise articles from the medical literature Senior level knowledge of key management practices for leadership – people, process, technology – and proven ability to lead high-performing teams Excellent interpersonal and relationship management, including sound judgment, tact and diplomacy with ability to gain cooperation and build trust as a means of influencing outcomes Knowledge and Skills Exceptional written and verbal communication skills and demonstrated ability to work with and advise senior leaders and the capacity to engage and build relationships amongst varied clinical and administrative stakeholders. Demonstrated written skills, including experience preparing reports, presentations, briefing notes and environmental scans Ability to cultivate innovative system thinking and planning, and to translate broad goals into detailed strategic and operational plans Employment Type: Permanent Full time Contract Length: All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario

Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous

- Francophone; 2SLGBTQIA+ communities; and people living with disabilities.

Ontario

Health is the provincial agency responsible for ensuring Ontarians receive high-quality health care services where and when they need them. Building on the expertise and knowledge of our people, we are committed to applying the best of what we collectively do, and in partnership with others, to transform the health system and improve the quality and delivery of care for patients, families, and health care providers. #

📌 Head of Customer Service (Remote) (Toronto)
🏢 Ontario Health
📍 Toronto