English Version to Follow REPRÉSENTANT(E) SERVICE REPARTITION Horaire : lundi au vendredi, de 9 h à 17 h 30 Télétravail les lundis et vendredis après la formation. Formation et intégration 100 % sur place à Lachine. Poste temporaire de 6 mois Recevoir et traiter les demandes de service par téléphone et voie électronique.

Créer les billets de service et saisir les informations pertinentes dans le CRM. Maintenir les dossiers de service à jour et assurer une documentation précise dans le CRM. Fournir un soutien administratif à l’équipe du Service au besoin.

Diplôme d’études secondaires requis. Minimum de 1 an d’expérience en service à la clientèle, centre d’appels, répartition, planification ou coordination de services. Bilinguisme français et anglais, à l’oral et à l’écrit.

L'anglais courant est utilisé régulièrement pour des interactions à l’échelle nationale. Excellentes aptitudes en communication et en service à la clientèle. Bonne maîtrise de Microsoft 365, notamment Excel, Outlook, Word et Teams.

Expérience avec un CRM, un atout.

SERVICE DISPATCH REPRESENTATIVE Schedule: Monday to Friday, 9:00 a.m. Work from home on Mondays and Fridays following training. Training and onboarding will be 100% on-site in Lachine. 6 month temporary contract Receive and process service requests by phone and electronic channels.





Create service tickets and enter relevant information into the CRM. Assess service requests and determine appropriate next steps. Dispatch calls to external service providers or internal technicians. Coordinate service appointments and complete required follow-ups.

Proactively follow up with customers, service providers, and technicians. Respond to inquiries regarding service status and progress. Maintain accurate and up-to-date service records and CRM documentation.

Provide administrative support to the Service team as needed. Contribute to improving dispatch and service tracking processes. High school diploma required. Minimum of 1 year of experience in customer service, call center operations, dispatching, scheduling, or service coordination.

Experience in dispatching or field service coordination is an asset. Bilingual in French and English, both spoken and written.

Fluent

English is regularly used for interactions at the national level. Strong communication and customer service skills. Comfortable communicating with external service providers and conducting follow-ups. Able to remain calm and professional when handling urgent requests or changing priorities. Valuable knowledge of Microsoft 365, including Excel, Outlook, Word, and Teams. CRM experience is an asset. Negotiation and persuasion skills are an asset.

Contract

Info / Information sur le contrat

📌 Head of Customer Service and Experience (Montreal)
🏢 Fuze HR Solutions
📍 Montreal