At Havenly Brands, we’re building this generation’s premier destination for all things home. Alongside our award winning Havenly design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, The Citizenry, Burrow, Inside, and St.With our proprietary 3D visualization technology, our worldwide network of designers empowered with AI tools, and our revolutionary customer-facing AI design assistant, we’re at the inflection point of a massive market transformation. This is a rare opportunity to help build the category-defining business at the intersection of AI, design, and commerce.

Email Marketing Operations

Manager to own the lifecycle technology foundation across our portfolio of seven home brands: You’ll be the technical lead for our lifecycle stack across email, SMS, push, and onsite acquisition, while growing the AI-enabled automation that runs more of our campaign workflow every quarter. Braze and the broader lifecycle marketing technology stack across all seven brands, spanning email, SMS, push, and onsite acquisition Lifecycle platform architecture and migration strategy: primary technical owner and project manager for migrations, net-new implementations, and major lifecycle technology initiatives Identity resolution, event-level data integrity, and cross-brand lifecycle systems, as the primary lifecycle technical lead Automated journeys for acquisition, retention, and long‑term program health,



built and maintained in line with marketing goals Management of two offshore associates Vendor relationships and technology integrations, managed for maximum ROI Day-to-day project management for lifecycle campaign execution across Lifecycle, Creative/Design, and other stakeholders Engineering‑ready requirements and acceptance criteria, translated from business impact, as lifecycle technical PM across Growth, Product, Data, and Engineering Clean, timely data in partnership with Data, Product, and Engineering to drive the best customer experience and results Technical test design and setup that produces clean, actionable results Reporting on campaign performance, uptime, and output that informs strategic decisions Reusable automation patterns that connect lifecycle requirements, brand rules, campaign configuration, platform APIs, data sources, QA, and reporting A prioritized pipeline of repetitive or error‑prone processes to automate next, ranked by effort, risk, scalability, and business impact Human review and controls around AI‑enabled workflows, so automation never compromises campaign accuracy, brand standards, data integrity, or QA Have 5+ years in marketing operations, CRM operations, or lifecycle technology, mostly hands‑on in the platform Canvas, segmentation, Liquid, custom events and attributes,



and the data model underneath them Have led at least one ESP or CDP migration or net‑new platform implementation end to end Understand identity resolution and event data pipelines, and are comfortable in Snowflake or similar Write explicit technical requirements and acceptance criteria for engineering teams Have managed direct reports (offshore or nearshore teams a plus) Translate business asks into specs engineers can build without a second meeting Are energized by multi‑brand complexity: seven brands, seven customer relationships, one stack At Havenly, we’re building with AI as part of how we work. Full‑time In office in Denver, CO at our beautiful headquarters in Cherry Creek generous PTO, volunteer days off, health benefits (Medical, Dental, Vision, Disability), 401(k) with company match, paid parental leave, plus Havenly‑specific perks: free design services, furniture discounts, and merchandise/anniversary credits Applicants must be currently authorized to work in the United States on a full‑time basis.

A chat to learn about your experience, what you’re looking for next, as well as a chance to ask any questions. (Chat with our CTO: Discussion on your technical expertise (45 minutes) Panel Interview: with take‑home project (1 hour) Havenly’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. #

📌 Head of Marketing Operations Remote (Picton)
🏢 Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank)
📍 Picton