About Four Seasons

Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

Four Seasons

Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide.

Manager, Procurement Operations The Manager, Procurement Operations is a key member of the Procurement Operations team, supporting the transformation and ongoing optimization of procurement capabilities across Four Seasons hotel, resort, residential, and mixed‑use properties globally. This role serves as a critical operational bridge between property teams, suppliers, Procurement, Finance, Product, Data, Technology, and third-party implementation partners. The Manager brings deep hospitality procurement expertise to ensure that global solutions, processes, and deployment activities reflect the realities of property operations while supporting scalable, consistent ways of working across the organization.

Through the global transformation and beyond, this role will help ensure properties and suppliers are prepared for successful transitions,



operational risks are identified and addressed, and lessons learned across deployments are translated into sustainable process improvements. The ideal candidate combines hands‑on hospitality procurement experience with solid operational judgment, analytical capability, stakeholder management, and experience supporting technology‑enabled transformation.

Procurement

Operations & Process Excellence Serve as a subject matter expert for hospitality procurement and procure‑to‑pay operations, representing property‑level requirements and operational realities across transformation initiatives. Translate property procurement processes, challenges, and business requirements into clear, actionable requirements for Product, Technology, Data, Finance, and implementation teams. Evaluate processes and requirements through a global procurement lens, balancing property needs with standardization, scalability, controls, and long‑term operational sustainability.

Identify recurring operational issues, process gaps, and opportunities for improvement across properties and deployment waves. Partner with Business Process Management, Product, Finance, and other stakeholders to support process harmonization and continuous improvement. Support the development and maintenance of procurement policies, procedures, operating standards, training materials, and knowledge content.

Provide structured analysis and recommendations that articulate operational impact,



business value, risks, dependencies, and measurable outcomes. Support high‑priority procurement operational issues through resolution and appropriate escalation.

Procurement

Transformation & Deployment Assess property readiness from a procurement perspective, including processes, supplier readiness, data quality, training requirements, and operational dependencies. Support procurement‑related data migration activities, validation, User Acceptance Testing (UAT), Property Acceptance Testing (PAT), training validation, hypercare, and stabilization. Provide property teams with clear context regarding how existing procurement processes and data will translate into future‑state solutions and workflows.

Identify risks and dependencies that could impact property readiness or successful adoption and coordinate appropriate remediation. Partner with Change Management, Deployment, Product, Technology, Data, Finance, and other teams to ensure procurement activities are integrated into the broader transformation plan.

Supplier

Enablement & Data Quality Support the supplier enablement strategy across properties, identifying opportunities to manage supplier relationships and connectivity at a scalable, enterprise level. Partner with internal teams and implementation partners to support supplier onboarding, testing, activation, and readiness activities. Review supplier and procurement data for completeness, accuracy, duplication, and operational relevance prior to migration or deployment.

Help establish consistent approaches to vendor master data, supplier information, catalogs, order guides, purchasing data, and related procurement structures. Monitor supplier‑related risks and dependencies and escal... etc etc. #

📌 Head of Operations for an Online Training Services Company (Toronto)
🏢 Four Seasons Hotels and Resorts
📍 Toronto