The Member Services Assistant (PD/Events) provides administrative support to ensure the efficient planning and execution of CBABC professional development and networking events along with other member services and programs. The ideal candidate has strong administrative experience and superior customer service and organizational skills.

Reports to: Manager, Conferences & Events Pre-Program Administration Create, edit, test and troubleshoot registration pages, post-program surveys and attendee communications.

Create

Zoom webinars/meetings for hybrid and virtual events. Coordinate speaker logistics, including travel, accommodations, gifts, honoraria and event instructions. Track and follow up on speaker materials and requirements, including biographies, headshots, presentation slides, authorization forms, accessibility accommodations and audiovisual needs.

Prepare and assemble day-of materials such as nametags, registration supplies, speaker packages, signage, branded materials, gifts, audiovisual equipment and other required inventory. Support the Manager, Sections & Professional Development by providing applicable administrative support for virtual PD programs. Day-of Program Support Provide welcoming and responsive attendee service, answer questions and address or elevate registration, seating, dietary and logistical issues.

Provide live support during webinar programs by troubleshooting basic technical issues. Support event wrap-up by collecting reusable materials, signage, nametags, equipment and supplies and preparing them for return or storage. Post-Program Administration Compile registration, attendance, survey and operational data for post-event reporting Assist with event debriefs and sponsor fulfillment reports, documenting outcomes and opportunities for improvement.

Prepare virtual programs for on-demand or rebroadcast delivery, including creating and updating registration pages. Update event databases and maintain complete, accurate records for future planning and reference.

General Administration

Respond to inquiries by email, phone and in person,



providing assistance or directing inquiries to the appropriate CBABC contact or resources. Monitor event materials and office supplies, including signage supplies and nametag materials, and coordinate replenishment as needed. Provide administrative support and team coverage during peak periods while communicating competing priorities and workload concerns.

Provide administrative backup to other team members when required. 3 years of relevant administrative, customer service, event or program support experience, or an equivalent combination of education and experience. ~ Experience supporting events, conferences, professional development programs or similar programs is an asset. ~ Excellent customer service, interpersonal and written communication skills, with the ability to communicate professionally with a variety of stakeholders. ~ Strong attention to detail and proofreading skills, with demonstrated ability to maintain accurate records and manage detailed or confidential information. ~ Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, PowerPoint and Teams, and the ability to quickly learn new systems and technology. Basic HTML knowledge is an asset. ~ Experience with Zoom, webinar, event registration, database or video-hosting platforms is an asset. Knowledge video editing is an asset. ~ Available to work approximately 10% evenings.

Service-oriented, professional and responsive in interactions with members, speakers, colleagues and external partners. Flexible and adaptable, with the ability to shift priorities and remain calm during busy periods and unexpected situations. Extended health and dental benefits Modern, downtown Vancouver office with nearby access to all transit routes Hybrid working setting with ability to work from home up to two days per week CBABC is committed to supporting an inclusive work environment.

We welcome applications from members identifying with any group including visible minorities, Indigenous Peoples, people living with a disability, people of diverse sexual orientation, gender identity or expression (2SLGBTQ+), and others.

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