Support individuals referred through Coordinated Access and the By-Name List who are experiencing chronic homelessness and high-acuity mental health and addictions concerns Build positive therapeutic relationships through client engagement, intake, and goal planning Utilize person-centred, trauma-informed, and de-escalation techniques when supporting individuals in crisis Provide supportive counselling, crisis prevention, and intervention within a 24-hour supportive housing environment Work closely with the Team Supervisor / Program Manager to facilitate on-site programming and coordinate access to available supports including CASON, ACTT, REACH, Quest, De Dwa Da Dehs Nye, and Peer Support services Assist clients with applications for Ontario Works (OW), Ontario Disability Support Program (ODSP), Niagara Regional Housing, and other financial or housing supports Provide housing stabilization supports including neighbourhood orientation, landlord/property management communication, account setup, and rent payment assistance where required Educate clients on housing rights and responsibilities Support clients in maintaining successful tenancy by promoting independent living skills, community integration, guest management, household maintenance, and positive neighbour relations Promote a "No Wrong Door" approach by developing and maintaining collaborative relationships with community partners and facilitating referrals to appropriate services Broker services that promote client goals, independence, and long-term housing stability Collaborate with Recuperative Care staff, Personal Support Workers,



and medical professionals to ensure clients receive appropriate care Maintain positive working relationships with Niagara Health, EMS, Niagara Regional Police Service, Fire Services, and other emergency responders Maintain a protected environment for residents, staff, and visitors, including managing unauthorized visitors when necessary Apply Housing First principles, harm reduction practices, and recovery-oriented approaches in service delivery Observe all organizational health and safety policies and comply with the Occupational Health and Safety Act and applicable regulations Attend and participate in team meetings, training, and professional development opportunities as required Support clients that are ready for less intensive support to transition to housing better suited for their needs When required, work with staff in the Recuperative care program to assist clients with accessing safe and affordable housing upon medical discharge The Highly Supportive Housing Worker - Clinical Focus may also be assigned additional responsibilities as required. Bachelor of Social Work (BSW) is preferred. Candidates may also possess a Social Service Worker Diploma, or a University Degree in social services, or a closely related field.





A minimum of 1 year of work experience in mental health and/or addictions and One-year experience working with people experiencing homelessness Must be available to work nights and every other weekend Must be available to work a minimum of four shifts each month Non-Violent Crisis Intervention Training is an asset Naloxone (Narcan) training is an asset Demonstrated knowledge of Housing First principles and supportive housing practices Understanding of case management including assessment, service planning, monitoring, evaluation, and applicable legislation Knowledge of human rights legislation and legal responsibilities Strong conflict resolution, negotiation, and relationship-building skills Computer proficiency including HIFIS, Microsoft Word, Excel, Outlook, and related software Bi-lingual in both French and English is an asset To ensure the safety of the individuals we serve, all successful candidates for this position will be required to provide a Police Clearance and Vulnerable Sector Check from their local police service. A criminal record may be considered in the hiring decision, in accordance with the Ontario Human Rights Code. In accordance with Ontario’s Employment Standards Act and related job posting requirements, this employer does not use artificial intelligence (AI) technology to screen, assess or select applicants at any stage of the recruitment or hiring process.

Accommodation will be provided in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Gateway is committed to supporting a culture of diversity and inclusiveness across the organization.

📌 Highly Supportive Housing Worker - Clinical Focus (Welland)
🏢 Marathon Community Services
📍 Welland