Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L;) goals, developing a skilled and effective staff, and exceeding client family expectations.

Financial Management

Interpret goals into local actionable plans. Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals. Manage overtime to an acceptable expense.

Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues.

Assure operations comply with regulations, procedures, and policies. Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture Supports change initiatives,



maintaining effectiveness when experiencing major changes in work responsibilities or environment; Funeral Arrangements & Directing Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products. May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards.

Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.

Recommends pay increases, special pays, and career advancements.



High school diploma or equivalent Technical diploma in Funeral Services or Mortuary Science preferred Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board Funeral Director license as required by province law and as prescribed by each state board Prior experience managing people a preferred Budgeting and expense control experience preferred Ability to work evenings and weekends Proficient in MS Office suite Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues Leadership skills and the desire to manage people Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis Professional written and verbal communication skills including public speaking, collaboration, and negotiation Proficient MS Office Suite skills Ability to work nights and weekends We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve.

As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. #

📌 Home Manager 2nd Shift Needed (Peterborough)
🏢 Service Corporation International
📍 Peterborough