Great Wolf Lodge , Niagara Falls is Canada's largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. We are One Pack, committed to deepening our knowledge of each other's backgrounds and making ourselves accessible to all members that need our support.

The Guest Services

Agent welcomes and registers guests, verifies payment and credit, assigns rooms, and assists with reservations. Foster team spirit and collaborate to achieve goals and support overall team success. Keep all areas in like-new condition and website ready.

Register guests by confirming room needs, verifying pre-registration, assigning rooms, and issuing keys and packages. Manage guest communications through messages, emails, phone calls, and in-person inquiries. Secure guest valuables by coordinating lost and found with housekeeping.

Contribute to 5-star service through surprise and delight initiatives.



Address and follow up on guest complaints promptly. Protecting company assets by adhering to policies and procedures. Establish credit by verifying credit cards or collecting cash and process payments for incidentals.

Maintain accurate records by entering room and guest account information. Support financial goals by upselling packages to guests.

High School

Diploma or equivalent experience.

Experience with OPERA system is an asset. Proficient in computer use. Able to work at a computer for long periods of time. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law.

Outstanding Wolf

Lodge will make reasonable accommodations for persons with disability in accordance with applicable law.

📌 Hotel Guest Service Agent Part Time (Niagara Falls)
🏢 Great Wolf Lodge
📍 Niagara Falls