A Day in YOUR Life as a Housekeeping Manager Every person that enters a hotel should be greeted and feel like a guest! You are observing the cleanliness of the Public Areas and ensuring the early morning cleaning of these areas was completed to the high standards you set forth for your team. You make your way to the back of house and jump right into preparing for the days challenges of turning over all guest rooms and ensuring your team has everything they need to be successful.

You will be preparing to see how you and your crew will tackle the days cleaning of guest rooms, public areas and laundry. Regardless of the time of day or length of shift you are ready to meet every guest with exceptional service, cleanliness and care and every team member with support and leadership!

The Housekeeping

Department is often known as the “heartbeat of the hotel” and you embrace this significant responsibility. You already have a good idea of how this looks because you checked these numbers before you left yesterday (being organized and prepared makes your life so much more effective and less stressful!) Our guests may be here on a family vacation, an important business trip or even travelling for an emergency medical appointment. In order to build this team of yours, you take recruitment and training seriously.

Your team is laser focused on meeting these standards and you have all the checks and balances in place to ensure they are met. You are responsible for the cleanliness of the hotel, but also our assets.



Linens and supplies are procured through suppliers that are cost efficient, meet standards and offer you the customer support you need.

You have procedures in place to ensure these assets are maintained, stocked and treated with care. By the time you leave, you are more than satisfied that your guest rooms are impeccably cleaned, public areas are sparkling and all the laundry has been cleaned, folded and ready for the next round. The quality and cleanliness of the product is paramount!

Personal interactions, daily duties and on-going projects are always in play. You follow company policies and standards such as sanitizing high touch areas and any other requirements for the processes as outlined in your standards

- Ensuring all public areas are organized and clean
- Ensuring laundry is completed to meet the hotel’s daily needs
- Procuring supplies and materials efficiently
- Take on additional administrative tasks as set forth by your leaders
- Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint
- Minimum of 1 year experience leading a Hotel Housekeeping Department. Some experience in housekeeping/cleaner.

Experience using Windows based software such as MS Excel. Flexibility to work a variety of shifts. The understanding that SERVICE and CLEANLINESS are the keys to any successful hotel. #

📌 Housekeeping Supervisor - Hotel (West Kelowna)
🏢 DayForce ATS - Hoteliers
📍 West Kelowna