Housing Focused Shelter Worker - Overnight Job Category : Community Impact and Programs Full-Time Walking alongside The Mustard Seed’s community participants who are utilizing the shelter and have experienced significant trauma and barriers to housing, food, and other basic needs, the Housing Focused Shelter Worker encourages them in their journey and connects them with programs and services so that they can achieve a positive, coordinated, and sustained exit from the shelter.

The Housing Focused Shelter

Worker will provide housing supports to shelter guests by connecting them with internal and external resources to divert them as soon as possible from the shelter and ensure they are sustainably housed. A Housing Focused Shelter Worker is on the front line and responds to participants’ needs on an ongoing basis.

The Housing Focused Shelter

Worker fulfills the mission of The Mustard Seed by maintaining a high level of professionalism, and respect for all who enter the building and neighborhood. Crisis intervention, meaningful conversations, case management and conflict resolution are daily occurrences for this role.

Employment Type: Fixed term until March 31, 2027, Schedule: Tuesday to Saturday from 11:30 p.m. to 07:30 a.m. Sunday to Thursday from 11:30 p.m. to 07:30 a.m. As the first point of contact for participants seeking support, you will be expected to provide excellent service that promotes dignity, kindness, and equity for all.

Respond promptly to individuals in crisis, both inside and outside the building. Use case management tools to help shelter/drop-in participants work on short-term and long-term goals in relation to housing. Employ case management tools to help shelter participants set and achieve short-term and long-term housing goals, carrying a 3-4 individual caseload.

Conduct housing-focused case management intake, schedule regular check-ins,



and engage in daily intentional conversations with shelter participants in your caseload, ensuring thorough documentation of these interactions. Provide support to community members seeking shelter by addressing basic needs. Model healthy relationships with shelter participants and volunteers through active listening, advising, providing appropriate referrals, and being open to spiritual conversations.

Participate in staff training, attend staff meetings, and have one-on-one sessions with supervisor. Collect data and maintain accurate client records in CCMS and HMIS using FDARP. Ensure compliance with all health and safety policies and procedures, promptly submitting incident reports through our safety software as required to help maintain a secure environment for all shelter participants and staff Provide and maintain a safe, clean setting for respite, for adult community participants.

A demonstrated passion to be involved in ending homelessness in Alberta is essential. ~ Experience in case management and advocacy is considered an asset. ~ Able to multi-task and demonstrate organizational skills with shifting priorities. ~ Experience working in a volunteer-based organization is considered an asset. ~ Training and support will be provided to ensure your safety and well-being. This position requires varied mental and emotional effort and must be able to respond appropriately to intense situations, provide conflict resolution, and work directly with clients at risk. This position requires training in the usage of a two-way radio communication system, MS Office-based computer programming, as well as familiarity with the HMIS database system, FDARP, FOIP, First aid, NVCI, and SafeTALK.

As The Mustard

Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed. Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer No phone calls please.

📌 Housing Focused Shelter Worker - Overnight (Medicine Hat)
🏢 The Mustard Seed
📍 Medicine Hat