Reporting to the Senior Manager, Employee Service Centre, the HR Service Centre Analyst serves as the first point of contact for employees and managers seeking support on a broad range of Human Resources inquiries. This role is responsible for investigating and resolving complex workforce questions, providing exceptional customer service, and delivering timely support through ServiceNow cases, phone calls, and other service channels. This position will be based at our Head Office in Markham, Ontario.

Provide first level call and ticket support for all HR customers with questions concerning HR policies and programs, leveraging business unit specific knowledge and expertise when handling inquiries Respond, escape, or redirect (if needed) inquiries related to employee personal and job data, absence, time and attendance, payroll, benefits, compensation, HR processes, organization structure changes, policies, and procedures, etc. Coach employees and managers on self-service transactions and HR portal navigation Adhere to defined SLAs and performance agreements Interpret policies and procedures 1+ years of experience in Human Resources, employee services, customer service, or a related support environment. ~ Strong customer service, communication, and interpersonal skills with the ability to build positive working relationships. ~ Experience working with HRIS systems such as Workday and case management platforms such as ServiceNow is considered an asset. ~ Knowledge of HR policies, employment practices, or unionized work environments is considered an asset. ~ Continuous mentorship, support for life-long learning and growth opportunities A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.

Employee Family Assistance Program

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands.



We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada.

Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

Extendicare Time Type

Full time Compensation Details Compensation will be discussed during the recruiting process. At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term growth opportunities. We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration.

If you would like more information about how your data is processed,



please contact us. Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected] acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations.

Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of the growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a network of 99 long-term care homes (59 owned, 40 under management contracts), deliver approximately 14.0 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 153,600 beds across Canada.

Extendicare proudly employs approximately 23,000 individuals and manages an additional 5,000 joint venture employees, all of whom are highly qualified, trained and dedicated team members and passionate about providing high-quality care and services to help people live better.

Our Mission To provide people with the care they need, wherever they call home.

Our Vision

Everyone in Canada has access to the care and support they need to live their best lives. We care for each person as we would our own family.

📌 HR Generalist - Support Services (Markham)
🏢 111000 Extendicare (Canada
📍 Markham