Enhance your customer service skills in a hybrid role at TEKsystems in Halifax, NS. Support members with group insurance inquiries while delivering exceptional service experience. As a Customer Service Professional, you will engage with members and plan sponsors to address their questions about group insurance benefits.

This position suits individuals with over a year of experience in call centers or customer support, focusing on efficient problem-solving and clear communication. With responsibilities including managing high call volumes and troubleshooting account issues, you will ensure a seamless service experience. Key Responsibilities:

- Handle 50 inbound calls per day
- Respond to inquiries about claims and eligibility




- Investigate claim decisions and explain thoroughly
- Troubleshoot account and system issues efficiently
- Provide accurate information via phone and email

Requirements:

- 1+ years of customer service experience
- Strong verbal and written communication skills
- Proven ability to manage high-volume inquiries
- Attention to detail in quality and compliance
- Familiarity with insurance or advantages information

Utilize your customer service expertise and problem-solving skills at TEKsystems, providing exceptional support in Halifax.

📌 Hybrid Customer Service Role in Halifax (Halifax Regional Municipality)
🏢 TEKsystems
📍 Halifax Regional Municipality