Information technology (IT) service delivery manager

Youth, Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities, Indigenous people, Newcomers to Canada, Seniors

· Permanent employment, Full time 40 hours per week

· As soon as possible

· Day, Overtime Available

Languages: English.

Master’s degree or equivalent experience.

On-site: There is no option to work remotely

Urban area, Information technology (IT) consulting, Information technology (IT) infrastructure, Software company, Consulting firm, Service

Transportation/travel information: Valid driver’s licence, Willing to travel

Personal Suitability: Support for newcomers and refugees: Does not require Canadian work experience

Support for Youths: Offers on-the-job training tailored to youth, offers mentorship, coaching and/or networking opportunities for youth

Specific Skills: Assign IT projects to systems analysts, programmers and other computer technicians, Coordinate IT projects, including the design and deployment of new IT systems and services, Plan and control budget and expenditures, Plan and organize daily operations, Supervise computer analysts, engineers, programmers, technicians and other personnel , Train staff, Establish and implement policies and procedures for information systems, Authorize the development of specifications for products or services, Meet with clients to discuss system requirements, specifications, costs and timelines, Consult with clients after sale to provide ongoing support

Demonstrate extensive understanding of the Oracle HCM hire-to-retire lifecycle, with experience leading multiple end-to-end implementations.

· Lead end-to-end implementation of large-scale Oracle Core HR and/or Benefits solutions, encompassing planning, design, configuration oversight, testing, deployment, and post-go-live stabilization.

· Conduct requirements and design workshops,



offering direction on solution architecture and best practices, while managing risks and stakeholder communications to ensure compliance with policies, regulations, and operational needs.

· Oversee project scope, track key milestones, manage risks, and provide executive status updates.

· Support change management, cutover, training, and transition to steady-state support, to ensure strong user adoption and successful business outcomes.

· Lead cross-functional teams across testing, data conversion, integration(mapping, data extraction and cleansing), technical, and functional workstreams to ensure quality delivery, timely issue resolution, and achievement of project milestones.

· Manage the overall test strategy and execution plan, including unit testing, System Integration Testing (SIT), User Acceptance Testing (UAT), and regression testing.

· Manage the post-go-live hypercare phase, ensuring timely resolution of issues, change requests and secure user adoption.

· Solid practical understanding of delivery methodologies, including Agile, Waterfall, and hybrid approaches.

· Certifications across various Oracle modules.

· Project Management Professional Certification.

Project Management Professional (PMP)

Computer and technology knowledge: Information Technology Infrastructure Library (ITIL), Oracle

Area of work experience: Design, Software development, Project implementation, information technology (IT) service delivery, Management

Specialized environmental skills and knowledge

Process improvement, System integration, Business process management, Information systems, Project management

Dental plan, Health care plan, Vision care benefits

Bonus, Group insurance benefits, Life insurance, Pension plan, Registered Retirement Savings Plan (RRSP)

Long-term benefits: Long-term care insurance, Tax-Free Savings Account (TFSA)

Team-building opportunities

Link to web portfolio

You are a Canadian citizen or a permanent resident of Canada.

You have a valid Canadian work permit.

📌 Information technology (IT) service delivery manager (Mississauga)
🏢 TechVest Global Solutions Inc. o/a TechVest Global Solutions
📍 Mississauga