Lead inside customer service teams onsite in Windsor or Leamington, using service expertise and business leadership to improve customer outcomes. Guide decisions that support growth and profitability.

Grainger seeks an Inside Customer Service Representative Manager to lead the Customer Service team. This manager translates strategy, drives operational excellence, and develops employees. The work includes customer relationships, performance metrics, change leadership, and service improvement for WFS Ltd.

Key Responsibilities

Translate strategic direction for Inside Customer Service Representatives

Drive service, sales growth, relationships, and budget management

Develop Customer Service Centre functional strategy

Review performance metrics and create improvement plans





Coach team members and conduct performance reviews

Requirements

Post-secondary education and experience, or five years equivalent experience

Customer service and leadership experience meeting role requirements

Change leadership, project management, and initiative implementation ability

Excellent interpersonal, written, and verbal communication skills

Proficiency in MS Office and customer service technologies

Bring customer service leadership, operational improvement, and employee development expertise to Grainger’s onsite teams in Ontario.

📌 Inside Customer Service Manager (Winnipeg)
🏢 Grainger
📍 Winnipeg