Receptionist - 1 Part-Time Position Days Saturday/Sunday 8am-4pm (A2) Homelessness and Housing Help Hub (H4) H4 is a comprehensive program providing multi-agency wrap-around supports and coordinated access to services for individuals experiencing homelessness. It serves as a central point of access into homelessness services while providing basic needs support, housing intake and assessment services, community engagement initiatives, and connections to clinical support from local partner agencies. Immediate 8:00 AM – 4:00 PM, Saturday and Sunday This role requires flexibility in working weekends and holidays as required by the program.

Under the direction of the Site Supervisor(s), assisting with the effective and productive implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within established program requirements and agency policies. Receptionist - Job Specifications Reports To: Site Supervisor(s) The Receptionist is the first point of contact for participants entering the H4 program. This role involves providing a welcoming introduction to the program for new participants, documenting attendance and key data using the Homeless Individuals and Families Information System (HIFIS), directing flow of participants to appropriate services, booking appointments, and fulfilling requests for services, clothing, and basic needs.

The Receptionist plays a crucial role in ensuring smooth and safe operations while creating a supportive environment for participants as soon as they enter the building. Obtain informed consent to document participants using the Homeless Individuals and Families Information System (HIFIS) and internal registration processes

- Ensure accurate and timely entry of participant information into relevant systems
- Provide participants, visitors, and community partners with necessary information and assistance to navigate the program
- Book appointments for participants with various service providers within the H4 program, as applicable or coordinate with other on-site staff




- Answer and direct phone calls and emails to the appropriate staff members
- Maintain a clean and organized reception area
- Assist with general administrative tasks as needed
- High School Diploma or equivalent required. Post-secondary education in a related field (Administration, Human Services, Social Work, etc.) is an asset. Additional certifications or training related to Social Services or Administration would be an asset. Work Experience 6 months – 1 year of experience in a receptionist or administrative role, preferably in a social services or community-based setting, is preferred. Ability to speak other languages an asset. Non-violent Crisis Intervention (NVCI), Mental Health First Aid, and Applied Suicide Intervention Skills Training (ASIST) certification an asset.

Work Related Abilities

Policies and Procedures Adheres to all organization policies and procedures and make recommendations where applicable. Able to deal with frequent change, delays, multiple requests (phone and in-person), high volume of requests, while addressing written tasks, unexpected events etc. Able to clearly present information verbally in person and over the phone; in writing and to document activities

- Awareness and sensitivity to clients experiencing homelessness as well as the needs of the vulnerable sector an asset. Capable of making sound decisions under pressure, prioritizing tasks, and employing critical thinking to navigate immediate challenges. Demonstrates skill around personal safety, de-escalation of clients and ability to advocate for responsible harassment free behaviour. The workweek will be a minimum of 16 hours, including availability and flexibility for evening, weekend, and statutory holiday work as required. The role may involve physical activities such as walking between different areas of the facility, standing, bending, lifting materials up to a certain weight limit, sitting at a computer workstation for extended periods, and other tasks that require mobility within the facility.

Housing Information

Services is an equal opportunity employer.

📌 Internal/External - Receptionist - 1 Part-Time Position Days Saturday/Sunday 8am-4pm (Windsor)
🏢 Housing Information Services
📍 Windsor