Join Riverside Natural Foods Ltd., As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We’re on an ambitious mission to double our business by 2030, and we need talented individuals like you to help us reach new heights. So, lace up your boots and let’s tackle the climb together.

As a family owned and led company, Riverside Natural Foods (“Riverside” or the “Company”) has the freedom to pursue our founders’ vision of being a values-based and purpose driven food company that puts people first – our employees, our consumers, our partners, and our communities. Continued rapid growth fueled by our focus on delivering disciplined growth to build a bigger, more capable, more productive, and more responsible business has created the opportunity to strategically invest in the creation of a Workplace Service and Innovation Manager position. Besides leading the IT helpdesk operations, this position also leads the effort in optimizing the overall Workplace Service through strategic partnership and technology adoptions with an enterprise view.

The Workplace System

Administrator, who is a member of the IT Infrastructure team, leads the System Administration to serve all Riverside users. The quality of the service is evaluated by service reliability, user satisfaction, and asset efficiency. Riverside IT is staffed by both permanent employees and 3rd party service providers.

The RNF IT supports Riverside users to use workplace technologies and solutions. The users are based at sites in GTA, Chicago, Europe and at home offices. The workplace support is provided during regular business hours and after hours.

The workplace technologies and solutions that are utilized at Riverside include computers and peripherals, printer, RF scanner, VoIP phone, cell phones, tablets, Microsoft Office 365 applications, such as Outlook, Teams, OneDrive, etc., MFA, Adobe, DocuSign, Shared Drive, websites and domains, AWS, Azure cloud, ITSM, and other desktop and Cloud based solutions. Administer and maintain the backend configuration of ManageEngine ServiceDesk, including requests, incident, problem, asset, service catalogue, approval, notification, SLA, and automation workflows. Own the backup solution, monitor backup-job health and capacity, resolve failures, maintain retention policies, and periodically validate recoverability through restore tests.

Plan and execute on‑premises file‑data migrations to SharePoint Online and AWS, including discovery, permissions mapping, remediation, user communication, validation, and post‑migration support; manage the SharePoint site lifecycle, governance, access, storage, and archival. Work with IT partners to provide server support, including patching, server onboarding and offboarding, Remote Desktop Services licensing, server security, Active Directory backend improvements, DNS, file services, storage, and data management.

Administer

Microsoft 365, Active Directory, and Microsoft Entra ID services, including user and group management, access controls, MFA, role assignments, Group Policy, and identity lifecycle processes in accordance with least‑privilege principles.

Maintain

VoIP and Teams Phone systems, including numbers, call queues, auto attendants, devices, licensing, troubleshooting, documentation, and coordination with carriers and vendors. Own the IT change‑management process, including change intake, risk and impact assessment, approvals, scheduling, and maintenance of the change calendar. Monitor system availability, performance, capacity, and event alerts; serve as an escalation point for complex incidents and coordinate timely restoration of service.

Maintain accurate technical documentation, system diagrams, standard operating procedures, recovery runbooks, configuration records, inventories,



and support knowledge articles. Work primarily on site and travel within Canada and the United States up to four times per year; provide occasional after‑hours support for maintenance, projects, and IT emergencies, and perform other duties as required. Provide advanced support for and continually improve audio‑visual and meeting‑room systems across sites with workplace service specialist, including standards, monitoring, preventive maintenance, documentation, and vendor coordination.

Participate in infrastructure and workplace‑technology projects, including requirements, solution evaluation, testing, implementation, handover, lifecycle upgrades, and decommissioning. Manage operational relationships with service providers and vendors, including escalations, service‑level reviews, licenses, warranties, renewals, support cases, and cost‑effective use of technology assets. Undertake additional responsibilities, projects, and assignments as required to support business and IT operational needs.

This position reports to the Information Security Manager. This position will manage 3rd party service and solution providers. Post‑Secondary diploma in Information Technology related fields. ~ Minimum of 5 years of experience in an IT position including 3 years in system administration in a company with ~Must have experience in managing IT projects that involve 3rd party IT service and solution providers.Must have hands‑on experience in using and supporting common IT hardware, such as computer, printer, tablets etc. ~ Must have hands‑on experience in using and supporting key Microsoft 365 applications, such as Outlook, OneDrive, Teams, Sharepoint etc. ~ Microsoft 365 administration certification preferred. ~ CompTIA Network+ or Security+ strongly preferred. ~ AWS Associate certification is an asset. ~ Ability to prioritize and multitask multiple projects at the same time. ~ Functional/Technical Skills: Demonstrates strong hands‑on knowledge of Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365, SharePoint Online, DNS, backup and recovery platforms, ManageEngine ServiceDesk, VoIP/Teams Phone, and audiovisual systems.

Uses structured troubleshooting and root‑cause analysis to resolve complex incidents, prevent recurrence, and restore services with minimal business disruption.

Process Management : Designs, documents, maintains, and continuously improves repeatable processes for change management, backup and recovery, patching, server lifecycle management, identity administration, SharePoint governance, and IT service management. Uses monitoring, automation, workflows, service‑management tools, documentation, and performance reporting to maintain effective control over technology services and third‑party support activities.

Priority Setting : Effectively balances incidents, service requests, security remediation, maintenance activities, and project work based on urgency, risk, business impact, and available resources.

Customer Focus : Understands the needs of Riverside users and delivers secure, reliable, and practical technology services that support productivity across all locations. Takes ownership of commitments, follows issues through to resolution, meets service and project targets, and proactively identifies opportunities for improvement. Builds effective working relationships with IT colleagues, business stakeholders, vendors, and service partners.

Shares information, supports common goals,



and demonstrates Riverside's TEAM and RESPECT values.

Learning on the Fly : Quickly learns unfamiliar systems and technologies, applies lessons from incidents and projects, and adjusts effectively as business priorities and technical requirements change.

Integrity and Trust : Handles privileged access, confidential information, security controls, and technology changes responsibly.

Manage Engine

ServiceDesk administration – Maintain the backend configuration, workflows, service catalogue, SLAs, approvals, notifications, asset records, and automation supporting IT service delivery. Backup and recovery – Own the backup solution, monitor backup operations, resolve failures, maintain retention requirements, and demonstrate that critical systems and data can be restored. SharePoint migration and site lifecycle – Manage the migration of on‑premises data to SharePoint Online and administer site provisioning, ownership, permissions, storage, governance, archival, and retirement.

Server, identity, and infrastructure administration – Coordinate with IT partners to support server patching, onboarding and offboarding, Remote Desktop Services licensing, security, Active Directory improvements, DNS, file services, storage, and data management. Communications and audiovisual services – Maintain VoIP and Teams Phone services and support reliable audiovisual and meeting‑room technology across Riverside locations. 80,000—$85,000 CAD At Riverside, we are committed to transparency and fairness in our compensation and job posting practices. The range above reflects the target compensation for the position at the time of posting.

Exact compensation will be determined based on experience, skill set, education, and training, as well as other organizational needs, while balancing internal equity. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – quick! – We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff.

Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom.

Personal development : We’ll support and empower you to chart your own path and reach any heights you set for yourself. Count on us to give you the training and tools to grow and progress. Bring the consumer voice into your work by protecting product quality, availability, and experience, acting early when standards slip, and delivering consistent value that earns trust, advocacy, and long‑term brand love.

You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high‑quality products.

Continuous improvement: As a learn‑as‑we‑go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. Join Employee‑Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply.

Disclaimer: As part of our recruitment process, we may use technology‑assisted tools, including automated systems, to support the review and assessment of applications.

📌 IT System Administrator (Fully Remote) (Toronto)
🏢 Prelude Growth
📍 Toronto