KOL Operations | BTCC (Toronto Office)

Location: Toronto, Canada

Salary: CAD $35,000–$40,000 per annum

Contract Type: Full-Time, Permanent

Working Model: Office-based; hybrid working may be available during the initial set-up period

Languages: Native-level English and conversational Mandarin

Industry: Cryptocurrency / Blockchain / Fintech

About BTCC

Founded in 2011, BTCC is one of the world’s longest-running cryptocurrency exchanges, committed to delivering a secure, transparent, and accessible digital asset trading experience. With more than a decade of experience across global crypto markets, BTCC continues to expand its international presence and develop long-term relationships with traders, creators, partners, and communities around the world.

As part of our continued growth in Canada, we are seeking a proactive KOL Operations professional to join our Toronto team. The role will primarily focus on developing and maintaining relationships with Key Opinion Leaders (KOLs), content creators, influencers, and VIP clients, while supporting the day-to-day operational requirements of our Canadian market.

This is a relationship-led position suited to someone who combines strong account management skills with an understanding of digital creators, social media, and the fast-moving cryptocurrency ecosystem.

What You’ll DoKOL & Creator Relationship Management

- Build and maintain strong, long-term relationships with KOLs, influencers, content creators, and other strategic partners, including YouTube creators and crypto-focused personalities.
- Act as a key day-to-day point of contact for assigned KOLs, ensuring responsive communication and a consistently high standard of relationship management.
- Support the development of new KOL relationships and identify opportunities to strengthen existing partnerships.
- Understand individual KOL requirements, audiences, content styles, and commercial objectives to support more effective collaboration.
- Coordinate ongoing partnership activities and ensure commitments, deliverables, and follow-up actions are progressed effectively.
- Help identify potential opportunities for deeper collaboration, campaigns, promotions, and other mutually beneficial initiatives.

VIP & Key Account Management
- Manage relationships with selected VIP clients and strategic accounts within the Canadian and wider overseas market.
- Develop a strong understanding of client requirements, trading behaviours, operational concerns, and commercial priorities.
- Maintain regular communication with key clients to strengthen engagement and long-term retention.
- Gather business requirements, operational feedback, partnership concerns, and other relevant information from VIP clients.




- Escalate and coordinate client requirements internally to ensure appropriate resolution and follow-up.

Operations & Partnership Coordination
- Serve as the operational bridge between external partners and BTCC’s internal teams.
- Collect, organise, and communicate partner requirements and feedback to relevant internal stakeholders.
- Track internal actions and ensure requests, issues, and agreed deliverables are followed through to completion.
- Coordinate across Marketing, Business Development, Operations, Customer Support, and other teams to resolve partnership and client matters efficiently.
- Maintain accurate records of KOL relationships, partnership activities, communications, outstanding actions, and relevant commercial information.
- Support the wider overseas business with day-to-day operational activities, business communications, and relationship management requirements.

Market & Business Support
- Maintain awareness of developments within the Canadian cryptocurrency and Web3 market, particularly emerging creators, influencers, communities, and user trends.
- Provide feedback on local market sentiment, KOL activity, client requirements, and potential partnership opportunities.
- Support local campaigns and promotional activities involving KOLs, VIP clients, and other strategic partners.
- Assist with ad hoc operational and commercial projects supporting BTCC’s growth within Canada.
- Work flexibly with international colleagues and stakeholders across different time zones where required.

What You Bring
- Previous experience in KOL operations, influencer management, account management, partnerships, business development, community operations, or client relationship management.
- Strong relationship management skills with the ability to develop trusted relationships with creators, partners, and high-value clients.
- Native-level or professional fluency in English, with excellent written and verbal business communication skills.
- Ability to communicate effectively in Mandarin Chinese for collaboration with internal teams.
- Strong business communication and negotiation skills.
- Excellent coordination skills with the ability to manage requirements across multiple internal departments and external stakeholders.
- Strong sense of ownership, accountability, and personal responsibility for delivering agreed outcomes.
- Proactive and self-motivated approach,



with the ability to identify issues and progress solutions without requiring constant direction.
- Flexible and adaptable mindset, with the ability to operate effectively within the fast-moving cryptocurrency industry.
- Strong organisational skills and the ability to manage multiple relationships, requests, and priorities simultaneously.
- Ability to work effectively with international teams across different time zones.

Preferred Skills
- Previous experience within cryptocurrency, blockchain, Web3, fintech, trading, or another digital-first industry.
- Existing understanding of the Canadian crypto and creator ecosystem.
- Experience working directly with YouTube creators, influencers, affiliates, KOLs, or digital content partners.
- Experience managing VIP or high-value client relationships.
- Understanding of influencer marketing, affiliate partnerships, and KOL-led user acquisition within the crypto industry.
- Existing relationships within the Canadian crypto, Web3, trading, or creator community would be advantageous.

Why BTCC? At BTCC, you’ll have the opportunity to contribute directly to the Canadian growth of one of the cryptocurrency industry’s longest-established exchanges. We offer:
- CAD $35,000–$40,000 per annum
- A permanent, full-time position within our growing Canadian operation
- Direct exposure to the global cryptocurrency and Web3 ecosystem
- The opportunity to build relationships with leading creators, KOLs, VIP clients, and industry partners
- A team-oriented and international working environment
- Career development opportunities within a growing global organisation
- Exposure to international teams, markets, and commercial projects

Please note:

- This role is based in Toronto and is intended to be a long-term office-based position. Hybrid working may be available during the initial set-up period.
- Candidates must be able to work flexibly with international stakeholders across different time zones when required.
- Candidates with existing legal authorisation to work in Canada are preferred. Visa/work permit assistance may be considered for suitable candidates.

How to Apply If you’re passionate about building relationships, understand the importance of KOLs and creators within the crypto ecosystem, and want to help grow BTCC’s presence in Canada, we’d love to hear from you.

Submit your CV together with a short introduction outlining your experience in KOL operations, influencer partnerships, account management, or the cryptocurrency industry.

Job Types: Full-time, Permanent

Pay: From $3,200.00 per month

Application question(s)

- How many years of trading experience do you have?
- What crypto exchanges have you used? What coins do you usually trade?

Language:
- English (required)
- French (required)

Work Location: In person

📌 KOL Operations | BTCC (Toronto Office)
🏢 btcc UK
📍 Toronto