As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve.

Job Type: Permanent / Full time Adjudicator Client Services Edmonton & Calgary, AB Permanent, Full Time By demonstrating your critical thinking and problem-solving skills through gathering and analyzing relevant information, you’ll help injured workers recover their lives. You can thrive in this energetic position where you’ll determine entitlements on disability claims according to the Workers’ Compensation Act and policies. You’ll make balanced and accurate decisions on a high volume of claims and communicate them promptly while treating clients with respect and fairness.

You’ll also assess and facilitate access to appropriate benefits and unique services that help injured workers in their recovery and return to work. With your expertise in caseload management, you’ll be a valued member of our team, sharing your passion for helping people and building relationships with clients and colleagues. Maintain a high-volume caseload by making timely, well-informed decisions regarding claims, including entitlement of medical and financial benefits.

Determine when claims may require further services or support from a case manager. Obtain medical opinions and coordinate or authorize medical treatment by liaising with injured workers, employers, health-care providers, and representatives. Establish compensation rates, determine the appropriate wage replacement benefits payable, medical aid and non-rate-based entitlements, anchored to the Workers’ Compensation Act and policies.

Use various communication methods (phone, conference calls, and written correspondence) when delivering regular claim updates or decisions. Deliver high level customer service and act as an educator and negotiator when managing client expectations. A degree or diploma in Social Sciences, Rehabilitation or Business is preferred.

Experience in caseload management,



including making entitlement decisions, medical management of claims, health care experience, vocational rehabilitation experience or employment counseling experience are assets. Quick learner with a strong record of personal achievements. Goal oriented with solid decision-making and planning skills.

Proficient computer knowledge and keyboard skills are essential. Familiarity with medical or rehabilitative terminology is an asset. Ability to understand and apply policy while understanding the need for creative problem solving, critical thinking and flexibility in making fair and accurate decisions in a timely manner.

As one of Alberta’s Top Employers we offer competitive salaries, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical Edmonton or Calgary office and primary home residence) that foster a healthy work-life balance. Join our upcoming Adjudicator class, anticipated to start January 2027. Please note, successful candidates must be available to attend twelve (12) weeks of training at the time of hire.

Training is delivered in a hybrid model (a combination of in-person and at your primary home residence), and candidates must work in-office as scheduled. Final successful candidates for this position will be asked to undergo a security clearance. We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity expression), age, sexual orientation, physical or mental disability. however, only candidates selected for a skills assessment and/or subsequent stages will be contacted.

As one of Alberta’s Top Employers, we’re committed to providing an inclusive, equitable workplace where all qualified persons can thrive. Every day, we work hard to make a difference in the lives of our customers—the nearly two million workers we cover and the nearly 200,000 employers whose contributions fund worker benefits, return-to-work programs and health care services to help those who have been hurt on the job.

📌 Law Judge (Edmonton)
🏢 Workers' Compensation Board Alberta
📍 Edmonton