Reporting to the Chief Product & Engineering Officer, as a Lead Product Manager here at Coconut, you’ll drive a critical company-level growth, product vision, strategy, and data driven roadmap that delivers!

Your familiarity with the environments and needs of large enterprise customers make identifying market and customer requirements almost second nature. You believe in a customer‑centric experience and are passionate about the full product life cycle, from ideation through the collaborative development process across teams to deliver winning products. You prefer a highly visible role where you will have a chance to make significant contributions with an immediate and lasting impact on company growth.

You exhibit excellent judgment, and leverage data to prioritize between the needs of existing customers versus new ones and between features, architectural improvements, and operational excellence.

YOU’RE FIRED UP TO CONTRIBUTE TO Product Strategy Lead multiple of our core product offerings within our suite that provides great experiences for the staff of our customers (eg. You’ll partner with Engineering to help ensure our Platform is the engine that empowers the end customer through pre‑meeting activities

Roll up your sleeves to help determine the future of our platform in areas through AI, addressing our customer’s needs to offer their customers modern tools to self‑serve or start the engagement

Identify and prioritize high‑value opportunities where AI can improve customer and staff experiences. Work with Engineering, Design, Data, Security, and customers to translate these opportunities into responsible, testable product experiences

Leverage AI to develop prototypes and customer experiments to validate desirability, usefulness, and trust

As one of the more senior members of the Product team, you’ll help support, share knowledge with, and mentor ascending members of the team including Product Owners In particular, you’ll take a primary role in elevating our product management craft by contributing perspective on our tools, and taking the lead role in evolving several key internal processes and workflows

Project Management Manage product roadmap, define key milestones, customer requirements, key product metrics, develop product epics and partner with Engineering on accountability for OKRs

Maintain a clear communication line between Product and Engineering ensuring that Engineering fully understands customer requirements and the direction Product has planned in regards to new product development, existing product maintenance or enhancement and feature deprecation

Customer Experience Regularly meet with customers to better understand their needs in general, their Coconut specific friction points and wants.





Validate requirements and the resulting product with customers and customer success teams to ensure we’re delivering value

Act as customer advocate - be the voice of the customer, articulating their needs

Manage customer feature requests

Be a market expert - understand the reasons customers purchase products, the competition, and how customers think of and buy our product

Understand the cost of development and product overhead and the impact this should have on pricing

Help set pricing to meet revenue and profitability goals

8+ years of product management experience (Bonus points if it’s in SaaS or Banking)

An exceptional ability to work collaboratively with stakeholders across Engineering and market-facing departments, showing a high degree of skill in conflict management, change management, and leading by influence A technical background (APIs, Integrations, etc) especially in SaaS companies that are scaling their product and features

Demonstrated ability to work with technical teams on AI-enabled products, including a practical understanding of LLMs, structured data, model limitations, evaluation, privacy, security, and usage economics. Candidates do not need to be data scientists or ML engineers, but must be able to ask strong technical questions and make sound product trade-offs

Demonstrated knowledge of design principles for mobile and web

Proven experience managing multiple products in parallel as part of a portfolio strategy A keen business sense and are able to leverage data to develop and prioritize strategic objectives

Ability to travel - expect to travel to customers or our head office from time to time (possibly up to once a quarter)

This posting is for a vacant contract position. The range is grounded in comprehensive analysis of national compensation data for similar roles and company sizes in the technology sector, alongside a review of our internal compensation framework to ensure pay equity across the company. The final offer for this position will take a candidate's background, experience, skills, and internal equity into consideration.

Top performers’ compensation will be reviewed annually, as part of our Performance Acceleration program (Performance Reviews, Compensation Reviews, etc.). We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes,



assessing responses, or synthesizing interview notes. These tools assist our talent team but do not replace human judgment.

If you would like more information about how your data is processed, please talk to your Talent Partner.

This benefit comes with a shared responsibility: our customers are our top priority. We ask that you remain available and responsive on flex-days, as needed, to ensure our customers' needs are always met promptly.

Ability to do your job in a supported, but flexible environment

Supported professional development, learning, & career opportunities - be supported in your growth journey!

Regular 1:1 coaching with your leader and regular connection to a passionate executive team

Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!

Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!

Virtual mental health and EAP platform

Opportunity to work remote - anywhere in Canada!

Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!

Most Admired Corporate Cultures” (2024) and ranked #22 in “Best Workplaces in Canada” (2025) in company size category

MissionTo build Intelligent Branch Solutions that deliver the outcomes financial institutions care about - streamlining operations, enhancing customer experiences, and empowering staff to focus on what matters most.

Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union.

Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.

The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.

We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an workplace of diversity, equity and inclusion and workplace belonging.

Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005. #

📌 Lead Product Manager (Contract) (Winnipeg)
🏢 Coconut Software
📍 Winnipeg