À propos de nous Nous sommes une entreprise mondiale de technologies climatiques conçues pour la durabilité. Nous créons des environnements résidentiels, commerciaux et industriels durables et efficaces grâce aux technologies CVC-R. Une ingénierie, un design et une fabrication de premier ordre, combinés à des marques de référence dans les domaines de la compression, des commandes, des logiciels et des solutions de surveillance, donnent naissance à une technologie climatique de nouvelle génération, conçue pour répondre aux besoins du monde de demain.

Que vous soyez un professionnel en quête de changement de carrière, un étudiant de premier cycle explorant votre première opportunité, ou un récent diplômé avec un diplôme avancé, nous offrons des opportunités qui vous permettront d’innover, de relever des défis et d’avoir un réel impact. Grâce à des innovations révolutionnaires, à la technologie utilisée pour le chauffage, la ventilation et la climatisation et aux solutions de chaîne du froid, nous réduisons les émissions de carbone et améliorons l’efficacité énergétique dans des espaces de toutes tailles, qu’ils soient résidentiels, commerciaux ou industriels. Nos programmes de formation sont axés sur le perfectionnement de bout en bout, de l’intégration aux postes de haute direction.

Des régimes d’avantages sociaux flexibles et compétitifs offrent les options adéquates pour répondre à vos besoins individuels et familiaux : régimes d’assurance médicale, couverture dentaire et visuelle, régime de retraite à cotisations définies, etc. Nous offrons à nos employés des programmes de congés flexibles, y compris des congés parentaux, des vacances et des congés payés. Notre succès se mesure à l’impact positif que nous avons sur les personnes, nos communautés et le monde, grâce à l’attention inébranlable que nous portons aux progrès environnementaux, sociaux et réglementaires.

Notre engagement en faveur de l’inclusion et de l’appartenance Chez Copeland, nous cultivons un sentiment fort d’inclusion et d’appartenance où les personnes de tous les horizons et aux perspectives les plus diverses sont accueillies et traitées de manière équitable pour garantir une main-d’œuvre plus forte. Tous les candidats qualifiés seront pris en considération pour un emploi sans distinction de sexe, de race, de couleur, de religion, d’origine nationale, d’âge, d’état civil, d’affiliation politique, d’orientation sexuelle, d’identité de genre, d’informations génétiques, de handicap ou de statut d’ancien combattant protégé.

Customer Support Team

Lead – Ensure the team consistently meets or exceeds monthly KPI targets by effectively managing workload, resources, and team capacity. Oversee the Customer Support Salesforce queue, ensuring tickets are promptly assigned, prioritized, and resolved within established service levels.



Monitor the website support phone queue to ensure adequate coverage and timely response to inbound customer calls.

Serve as the escalation point for complex, high-priority, or sensitive customer issues, ensuring exceptional customer experience and resolution. Collaborate closely with the Software Team by escalating critical software issues and tracking progress to ensure timely resolution of high-impact defects. Manage the Verdant Installation queue in Salesforce, ensuring installation opportunities are assigned promptly, bids are completed, and customers are connected with the appropriate Installation Team.

Administer the Calendly scheduling platform, maintaining sufficient availability for customer training sessions while balancing team workload and operational responsibilities. Oversee the Verdant Plus program by monitoring sales activity, maintaining accurate customer subscription status, and assigning Dedicated Support Representatives as required. Lead onboarding and training efforts for new Customer Support team members, including creating training plans, conducting sessions, and monitoring progress.

Support cross-functional onboarding initiatives by delivering customer support training and process education to current employees across other departments. Monitor team performance, provide coaching and feedback, and identify opportunities for continuous improvement in customer service quality and operational efficiency. Develop and maintain support processes, documentation, and best practices to ensure consistent service delivery and knowledge sharing across the team.

High school diploma or equivalent required. Minimum of 2 years of experience in a customer support role involving product support and troubleshooting.

Experience troubleshooting software and/or hardware products and assisting customers with technical issues. Strong problem-solving skills and ability to diagnose and resolve customer issues efficiently. Ability to manage multiple customer inquiries while maintaining a high level of customer satisfaction.

Comfortable working with support ticketing systems, CRM platforms, and other customer service tools. Team-oriented with a customer-first mindset. Previous experience in a customer support management or supervisory role.

Experience developing support processes, mentoring team members, or managing customer escalations. High school diploma or equivalent required. Postsecondary education in a technical, business, or related field is considered an asset but is not required.





We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. Best-in‑class engineering, design and manufacturing combined with category‑leading brands in compression, controls, software and monitoring solutions result in next‑generation climate technology that is built for the needs of the world ahead.

Whether you are a skilled looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our training programs focus on end‑to‑end development, from onboarding through senior leadership. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities and the world through our unwavering focus on environmental, social, and regulatory progress. Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences.

This current business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally. #

📌 Lead, Support & Customer Service Manager (Saint-Laurent)
🏢 Copeland Canada
📍 Saint-Laurent