Join us as a Level 2 Technical Support Advocate at Procurify. This remote-first position requires you to manage complex customer configurations and enhance our self-serve ecosystem. In this role, you will utilize your technical problem-solving skills to resolve intricate inbound tickets via email and live chat.

You'll become a product expert, advocating for customers by documenting and addressing issues through collaboration with our Engineering team. Your insights will influence our product roadmap and enhance user experiences. Manage and resolve complex technical tickets via email and chat

- Conduct video calls for troubleshooting high-priority issues
- Document bugs and gather customer feedback for improvement
- Tailor workflows and account setups according to client needs 2 to 3+ years in a technical customer-facing SaaS role
- Robust background in Technical Account Management preferred
- Familiarity with QuickBooks Online or similar ERPs
- Proficient in diagnosing web and mobile application issues Help shape the future of technical support at Procurify while ensuring optimal user experiences.

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📌 Level 2 Technical Support Advocate Role (Mississauga)
🏢 Procurify
📍 Mississauga