Title: Manager, Change Management - Global AML

Reporting to the Senior Manager, Change Management, the Manager, Change Management oversees, and coordinates change management and communication activities globally for our Global Case Manager and assists in Change management activities for Global AML. The role partners with business stakeholders, project management teams and subject matter experts to ensure a strong solution is achieved and project timelines are met. Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge through our Change Management Framework.

Oversee the execution of our Change Management Framework strategy for Global AML and Global Case Manager. Work closely with Product, Solutions, and Incident teams and other key stakeholders to identify needs, design, and development, manage and execute Global change management activities/events including support of change champion programs, communications, SharePoint pages and channels. Monitor change management programs progress by tracking activity, resolving problems, providing progress reports, and recommending actions to Sr.

Work with the subject matter experts (internal, external, industry), our business line partners, and/or Global Learning and Development to acquire or develop and maintain standardized Functional Global Case Manager user content and other communications. Manager on wider projects on an ad hoc basis Proactively address issues for emerging change management gaps and provide executable solutions Coach and develop direct reports through regular feedback, performance management,



and individualized development planning to build capability and support career growth Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; and, managing succession and development planning for the team.

Creates an environment in which their team pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Bachelor's degree in Education, Communications, Business Management or equivalent with a minimum of 3 years of relevant experience in training and/or communications Strong knowledge of AML policies, procedures, and processes, including internal control principles Working knowledge of adult learning principles,



training needs analysis and instructional design mythologies Strong editing, proofreading, layout and design, qualified printing/publishing skills are essential Solid organizational, project management to meet deadlines and accurately estimate time required for deliverables and planning skills Thorough knowledge of the Bank's interactive systems including Excel, PowerPoint and Word; Consistently demonstrating self-awareness, self-management, social awareness, relationship management, and Scotiabank’s Core Values: Fluent in Spanish ProSci Change Management certificate Champion a high-performance environment and contribute to an inclusive work environment. An organization committed to making a difference in our communities - for you and our customers.

You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.

Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

📌 Manager, Change Management - Global AML (Toronto)
🏢 Scotiabank
📍 Toronto