Lead client success in Edmonton through trusted relationships, people leadership, and service excellence at Long View. Own outcomes across a technology client portfolio.

As Manager, Client Success, you will lead teams, strengthen executive and operational relationships, and support business performance. The work spans client governance, solution validation, delivery readiness, project financials, forecasting, and growth opportunities. You will partner across Sales, Architecture, Practice, Project Management, Delivery, Finance, Resourcing, and Branch Leadership.

Key Responsibilities

Build trusted relationships with business, technology, and executive stakeholders

Establish governance, communication cadence, decision rights, and success criteria

Validate Statements of Work, estimates, pricing, margins, and resource plans

Lead feedback,



escalations, recovery efforts, and continuous improvement

Own assigned P&Ls;, forecasting, billing, margins, and client outcomes

Requirements

10+ years in consulting, managed services, or client-facing IT

Progressive experience including people leadership

Complex technology project governance from discovery through transition

Knowledge of SOWs, estimation, change control, and project financials

Robust executive communication, facilitation, negotiation, and decision-making skills

Bring client leadership, financial acumen, and team development experience to Long View’s Edmonton client success organization.

📌 Manager Client Success Edmonton (Winnipeg)
🏢 Long View Systems
📍 Winnipeg