Lieu de travail : Windsor, Ontario, Canada Horaire : 37.5 Secteur d’activité : Services bancaires personnels et commerciaux Détails de la rémunération : $109,800 - $155,000 CAD La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. This role is responsible for leading a team of Account Managers in structuring credit and managing operations. Provide guidance, leadership, coaching and development to ensure business results and professional / personal development objectives are achieved for the overall group.

Manages a book of business in alignment with credit and operational risk policies.

The Senior

Manager, Commercial Services is accountable for the Unit's growth through strong pipeline management and sales coaching, while delivering a superior customer experience to drive profitable business growth, in line with business strategy.

CUSTOMER Leads the execution and achievement of the business customer / partner experience targets by coaching and modelling appropriate behavior and executing on plans to continuously improve customer experience Acting as a part of the team in resolving customer operational and credit issues to deliver a positive customer experience Champion use of sales platform to build a robust understanding of our customer's/target's needs, industries and markets Lead and manage Account Managers in developing creative and competitive solutions that meet all the customers' needs Set service and control standards aligned to overall business objectives and oversee / monitor deliverable and results Develop and maintain relationship with internal and external partners for the purpose of delivering optimal customer service Constantly build knowledge of the market, customers and broader economic factors Develop and maintain centre of influence strategies and relationships Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities Primary escalation point for significant sales matters/ risk matters / exceptions for Account Managers Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs Enhance TDBG brand by participating in network events

SHAREHOLDER Contribute to the development and implementation of the business plan, goal setting, growth strategies and coaching for the Unit Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM) and coach team to do the same Meet or exceed business targets for the Unit Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile. Coach team members in assessing credit requests to determine risk and make appropriate recommendations to stakeholders / team members for structuring the credit Ensure team is referring full range of products to existing and new customers, to maximize returns and retention of relationships in line with customer risk profile Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals Ensure all staff are knowledgeable of and operate within the applicable regulatory and compliance guidelines/policies and procedures and ensure staff complete required compliance attestations/training within required guidelines Protect the interests of the organization – identify and manage risks, and elevate non-standard,



high risk transactions/activities as necessary Ensure employees are knowledgeable and assume responsibility to minimize operational and regulatory risk by complying with Bank and Industry Code of Conduct Understand changing market conditions and remain knowledgeable of relevant industry issues Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand Connect the alignment of colleague's contributions with the TD Shared Commitments Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, inspiring appreciation and recognition to all colleagues Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership Foster an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities to collaborate with other functions and teams Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD Foster a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results Manage employees in compliance with all human resources policies, procedures and guidelines of conduct BREADTH & DEPTH Oversee, lead, and coach a team of Commercial Account Managers while growing talent, developing skills and capabilities to achieve career goals and business results Oversees credit management and sales function for moderate to highly complex commercial accounts Provides coaching,



mentorship and guidance within area of expertise Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices Strategic partner to leadership team on the management of the portfolio and unit profitability and accountability, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management / enterprise areas Involved in key strategic discussions related to strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc. Set operational team direction and collaborate with others to execute on unit goals Focus on longer-range planning for business area (e.g. 12 months or greater) Develops and implements new and innovative approaches to the sales process, including negotiation of terms and approaches to account management – provides expert advice internally and externally Generally, reports to the Unit Leader

Undergraduate/Graduate degree and/or 10+years of relevant experience La TD est un chef de file mondial dans le secteur des institutions financières. Elle est la cinquième banque en importance en Amérique du Nord de par son nombre de succursales. Chaque jour, nous nous efforçons de rendre chaque interaction, chaque produit et chaque expérience remarquablement humaine et agréablement simple à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde.

Plus de 95 000 collègues de la TD mettent à profit leurs compétences, leur talent et leur créativité pour approfondir les relations, assurer une exécution rigoureuse et rendre l’expérience bancaire plus straightforward et plus rapide. La TD est une entreprise profondément engagée à être une leader en matière d’expérience client. Ensemble, nous réimaginons l’expérience bancaire et ses possibilités pour notre clientèle, nos collègues et nos collectivités.

La rémunération globale à la TD inclut le salaire de base, la rémunération variable et bien d’autres régimes clés, comme des avantages sociaux en matière de santé et de bien‑être, des régimes d’épargne et de retraite, des congés payés, des avantages bancaires et des rabais, des occasions de développement de carrière et des programmes de récompenses et reconnaissance. C’est d’ailleurs pourquoi nous leur offrons des conversations sur le perfectionnement, des programmes de formation et un régime d’avantages sociaux concurrentiel.

Une variété de programmes de mentorat et une plateforme d’apprentissage en ligne seront également à votre disposition pour vous aider à ouvrir de nouvelles portes. Formation et intégration Dans cette optique, nous organiserons des séances d’intégration et de formation.

Nous ferons notre possible pour communiquer par courriel ou par téléphone avec tous les candidats pour leur faire part de notre décision.

À la TD, nous avons pour objectif d’enrichir la vie de nos clients, de nos collectivités et de nos collègues, et nous avons en commun un ensemble de valeurs qui façonnent notre culture et guident nos comportements. En échange de l’engagement quotidien de nos collègues à aider la TD à réussir, nous nous engageons à leur offrir une expérience de travail qui repose sur l’impact, la croissance et la culture de bienveillance.

Notre engagement à l’égard de la diversité, de l’équité et de l’inclusion C’est la raison pour laquelle nous avons lancé en 2018 La promesse TD Prêts à agir, qui est maintenant un projet nord‑americain pluriannuel. Notre objectif est de soutenir le changement, de favoriser le progrès et de créer un monde meilleur et plus inclusif pour nos clients, nos collègues et nos collectivités.

📌 Manager or Senior Manager, Commercial Banking (Windsor)
🏢 TD Bank Group
📍 Windsor