Elevate your career with MCI as a Call Center Customer Service Agent, specializing in inbound and outbound interactions. This role fosters customer satisfaction through problem-solving and effective communication. MCI is expanding its operations and seeking driven Call Center Agents to manage diverse customer inquiries. As part of a team dedicated to excellence, you will assist customers by handling queries, making sales calls, and promoting products.

Your role is crucial in enhancing customer experience and driving up-sell opportunities with top brands. Key Responsibilities:

- Handle inbound and outbound customer contacts professionally
- Ensure first contact resolution through effective problem-solving
- Accurately document customer interactions and claims
- Lead discussions to identify best solutions for customers
- Maintain confidentiality and comply with policy requirements

Requirements:

- Must be at least 18 years old
- High school diploma or equivalent required
- Excellent communication and organizational skills
- Basic Microsoft Office knowledge needed
- Solid customer service orientation

Utilize your communication, problem-solving, and customer service skills to thrive with MCI.

📌 MCI Call Center Customer Service Agent (Sydney)
🏢 The Sydney Call Centre
📍 Sydney