Become a vital part of MCI as a Customer Service Agent in a mid-shift role. Help deliver exceptional customer experiences through inbound and outbound interactions while resolving issues efficiently. MCI, a leader in business services and customer experience, seeks dedicated Customer Service Agents.

Ideal candidates should excel in problem-solving, communication, and troubleshooting, thriving in rapid-paced environments. Engage with clients from renowned brands, ensuring their needs are met effectively during every call. Key Responsibilities:

- Provide courteous support via inbound and outbound calls
- Troubleshoot and resolve customer issues for first-call resolution
- Use internal systems to retrieve necessary customer information
- Collaborate with teams to solve complex inquiries
- Document customer interactions accurately

Requirements:

- Must be at least 18 years old
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Proficient in Microsoft Office and Windows
- 1+ year in customer service preferred

Use your skills in a dynamic role that values customer satisfaction and teamwork at MCI.

📌 MCI Customer Service Agent Position (Sydney)
🏢 The Sydney Call Centre
📍 Sydney