Reviewing and researching reported claims to determine their validity Reviewing shipment documentation (bills of lading, delivery receipts, inspection reports, photos) to establish proof of loss or damage Investigating and analyzing cargo claims for loss, damage, and delays to determine company liability and costs while protecting company and customer interests Managing the documentation and submission process for each claim, and collecting the necessary documents and information to file, investigate, and resolve claims in a timely manner Communication & follow-up Making contact with carriers, insurance companies, salvage companies, and customers regarding claims made by customers, receivers, or shippers for damaged goods or shortages of freight Building and maintaining relationships with carriers, insurance companies,



and customers Serving as the primary point of contact for freight-claims-related information and coordinating with relevant internal departments Resolution & collections Negotiating settlements and resolving claims Handling collection efforts from clients and carriers related to outstanding claims Working with accounting and collections staff to resolve carrier and customer accounting issues tied to claims Reporting & process improvement Proactively reviewing outstanding claims and preparing regular reporting for leadership on claim status Generating and analyzing claims data (trends, costs, resolutions) and recommending ways to reduce claim frequency Helping improve claims processes and develop efficiencies Vaco by Highspring values a diverse workplace and strongly encourages women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies in English here and in French here. the individual’s skill sets, experience and training; office location and other geographic considerations; The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company’s retirement plan (or similar retirement perks). #

📌 Medical Claims Processor - Contract Position (Burlington)
🏢 Vaco by Highspring
📍 Burlington