Reporting to the Nursing Manager of the Queen’s Family Health Team, the Medical Office Assistant provides primary care to patients in accordance with the policies and procedures of Queen’s Family Health Team. Ideal position for a nursing or other health professions' student. This is not a clerical position.

Note: Candidate must be available for work at least two days/week Monday-Friday.

KEY RESPONSIBILITIES:

- Rooming of patients and intake of patient information which includes but is not limited to: greeting patients, taking patient histories, taking and recording vital signs including heights, weights, entering findings in the Electronic Medical Record (EMR), assisting with clinic flow, and preparing patients for the appointment.
- Supporting the team which includes the following duties: working collaboratively with the team, preparing exam and treatment rooms with necessary equipment, cleaning examination rooms, treatment/procedure rooms between patients and utility rooms as needed, and communicating findings to members of the health care team as needed.
- Calling patients as a reminder of appointments/booking patients for appointments, assisting with billing as needed.
- Conducting patient experience surveys of clinical programs over the summer months.




- Provides back-up to the Supply Clerk as needed.

REQUIRED QUALIFICATIONS:

- One year post-secondary program in a health care field or equivalent; or
- A minimum of one year completed in a post-secondary program in the health care field.
- One-year of experience in one of the following: outpatient clinics, physician’s office or community health center would be considered an asset.
- Understanding of medical terminology.
- Consideration will be given to an equivalent combination of education and experience.

SPECIAL SKILLS:

- Strong organizational and self-management skills.
- Diplomacy, established interpersonal and communication skills (verbal and oral).
- Ability to work within a team environment.
- Knowledge of skills required in the position.
- Practices inclusivity. Respects diversity.
- Familiarity with electronic medical records.
- Ability to prioritize, manage time effectively and be versatile in a dynamic setting.
- Strong problem solving skills.
- Maintains privacy, confidentiality and security of patient information.

Job Types: Part time, Casual Pay: From $26.55 per hour

Benefits

- Adaptable schedule

Work Location: In person

📌 Medical Office Assistant (Casual) (Kingston)
🏢 Queen's Family Health Team
📍 Kingston