Mercedes-Benz Thornhill is looking for a Service Advisor! How would you like to work with one of the most prestigious and well-respected automotive groups? We are part of a premier network luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success.

The Service

Advisor is responsible for guiding the customer through the maintenance scheduling process and repair of their vehicle. Our company is looking for a customer-centric individual who is passionate about building relationships with our customers. Solid costumer service skills, technical knowledge and the ability to explain complex issues are essential for success in this role.

Provide front-line customer service and sales for the Service Department. Greet customers on the phone or in the Dealership. Work with customers to address their questions or concerns. Ensure that customer vehicles are adequately cared for and stay updated on the progress of their repairs.

Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs. Complete a follow-up to ensure that customers have no additional questions about the repair of their vehicle. Advising customers how to look after their vehicles and book maintenance appointments.





Ensure high standards of customer satisfaction by addressing and resolving customer concerns and complaints promptly and professionally. Promote dealership service and parts sales, including special promotions and discounts. Ensure compliance with all safety and environmental regulations.

Perform other duties as assigned by the Service Manager/Fixed Operations Manager. Minimum high school diploma or equivalent, Post-secondary education is preferred. Previous experience as a Service Advisor or in a similar customer service role within the automotive industry is preferred.

Strong automotive knowledge and understanding of vehicle systems and repairs. Proficient in using automotive service software and other relevant computer applications. Community involvement activities.

Mercedes-Benz Thornhill is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

AI Statement: This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications.

These

Tools do not make final decisions.

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