Service Full Time Edmonton, AB $27 - $32 CAD per year As a leader in the fire protection industry, we are dedicated to safeguarding lives and property through our unwavering commitment to fire safety.

Sterling Fire

Protection is seeking aseasonedService Coordinatortojoin ourServicedivision. Reporting toService Manager,the Service Coordinatorplays a key part in ensuring our service operations run smoothly, efficiently, and with a strong focus on client satisfaction. You'llwork alongside other coordinators to manage scheduling and dispatch, whilecontributingto strengthen teamperformance,structureand accountability.

We'relooking for someone whodoesn'tjust react to the day-to-day-butanticipateschallenges, thinks critically, and takes initiative to keep things moving forward. You build robust relationships with customers, technicians, and internal teams, ensuring everyone stays informed, aligned, and supported. You manage multiple priorities effectively whilemaintainingaccurateschedules and documentation, keeping operations running smoothly.

Youanticipatechallenges, make sound decisions under pressure, and take initiative to resolve issues before they elevate to impact service delivery. You work well with others to improve processes, and bring a positive, steady approach that helps keep the team focused and engaged. Manage incoming service requests from multiple channels (phone, email, online), ensuring all required details are captured accurately Assess request requirements and schedule field technicians based on skillset, availability, location,



and priority Develop and adjust daily schedules tooptimizetechnician productivity and service response times Provide real-time coordination support, addressing schedule changes and resolving issues as they arise Keep customers informed with appointment confirmations, updates, andtimelyresponses to inquiries Ensure technicians are fully prepared with the necessary job details, equipment information, and site requirements Maintainaccurateand up-to-date records of service activities, assignments, and completion details High school diploma or GED Minimum 5 years of experience in a service coordination or dispatch role Fire protection,service, or skilled tradesdispatchingexperienceis an asset Strong organizational skills with the ability to manage multiple priorities Proficient withMicrosoft Office or Google Business Suite Experience with service management and scheduling tools (e.g.,ServiceTradeor similar), as well as standard office systems A Service Coordinator at Sterling Fire Protection can look forward to the following: ~$27.00 - $32.00 per hour based on qualifications and experience ~40 hour week between Monday and Friday ~ Life Insurance, Disability Insurance, AD&D; ~ Vision and Dental ~ An industry-leading Employee Assistance Program and Teladoc virtual medical care ~ Casual dress and a fun, close-knit corporate culture where employees are valued and everyone is accepted ~ Sterling Fire Protection is an equal opportunity employer.

We do not discriminateon the basis ofrace, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We encourage individuals from underrepresented backgrounds to apply and join us in our mission to enhance fire safety andprotection for all.

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