Elevate member experiences with CAA Niagara as a full-time Member Retention Representative in Thorold, ON. Engage with current and past members to ensure active membership and satisfaction. In this role, you will be a vital ambassador for CAA Niagara, focusing on relationship building through effective communication. 2+ years of customer service experience and robust computer literacy are essential as you provide detailed information about membership benefits and renewals via phone.

You will excel in a supportive team environment. Key Responsibilities:

- Contact members to maintain active membership status
- Conduct welcoming and service calls to members
- Update payment information during service calls
- Remind members of missed renewal dates
- Process membership renewals and changes efficiently

Requirements:

- High School Diploma required
- 2+ years of customer service experience
- Excellent communication and interpersonal skills
- Strong attention to detail and adaptability
- Proficient with MS Office Products

Become a key relationship builder and customer service expert at CAA Niagara.

📌 Member Retention Representative CAA Niagara (Thorold)
🏢 Colonial Group
📍 Thorold