Evenings and weekends required. Full Time, Permanent Full-time team members start with: ~3 weeks of vacation, with the opportunity to earn more as their length of service increases ~Pension Plan Full-time employees can join our group pension plan after two consecutive years of employment. After three consecutive years of full-time service, participation in the YMCA pension plan becomes mandatory .

Health, Dental and Well Being Perks The YMCA of Three Rivers offers a comprehensive group benefits package to full-time employees (starting 3 months after the start date), including: Access to an Employee (and Family) Assistance Program offering free and confidential counseling, resources, and services The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient communities. Our mission is to make our diverse communities healthier and more vibrant.

We strive to be a great place to work for all employees to live in purpose, passion and potential Shine! A s the Membership Supervisor , you will help create an environment where people feel connected, supported, and inspired to thrive. By leading a service-focused team, building strong relationships, and championing excellent member experiences, you will contribute to a YMCA community where everyone feels they belong and can achieve their goals.

Lead, coach, and develop the Membership Experience Team, building a culture of trust, accountability, teamwork, and continuous improvement. Oversee recruitment, onboarding, training, scheduling, and performance support to ensure staff/volunteers deliver high-quality service and member experiences. Foster member engagement and retention by building strong relationships, understanding individual needs, and connecting members to programs and services that support their goals and choice.

Support daily operations and front-line service delivery, strong in-person presence to support team,



and regular presence working at the membership desk to ensure a seamless and welcoming member experience. Maintain accurate records and support operational excellence by ensuring administrative processes, facility standards, and service expectations are consistently met. Collaborate closely with other department and operational leaders to ensure a consistent, high-quality member experience, recognizing that creating exceptional experiences is a shared responsibility across all departments.

Lead by example in creating a clean and welcoming environment, fostering a culture where every team member understands their role in maintaining quality facility standards. You are a relationship builder who fosters trust, supports collaboration, and inspires others to achieve shared goals. You have a high school diploma and ideally bring a minimum of three years of customer service experience, along with demonstrated success leading and developing teams.

You hold current Standard First Aid, CPR-C, and AED certification and are comfortable using technology, including Microsoft Office applications. This role may require regular travel acro ss the region, which may not always be easily accessible through public transit. The employee must be able to arrange their own transportation to these sites.

A valid G driver’s license and full time vehicle access are strongly recommended. Our Commitment to Safeguarding Child and Youth In keeping with our commitment to child and youth safeguarding, job offers are contingent on completing a current Vulnerable Sector Check and employment reference checks.





Vulnerable Sector

Checks are reviewed individually, and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Our Commitment to JAIDE (Justice, Access, Inclusion, Diversity and Equity) We embrace the values of Justice, Access, Inclusion Diversity and Equity and are committed to creating an inclusive workplace, welcoming applications from all qualified persons. We encourage Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply.

Applicants will not be discriminated against based on race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, ability, ancestry, marital status, veteran status, medical condition, or any protected group. We are committed to creating an environment where we eliminate barriers and promote the inclusion of equity groups. Studies have shown that women and people of equity deserving backgrounds are less likely to apply to jobs unless they meet every qualification in the posting.

Per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers. The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation, and privacy laws. We are committed to protecting personal information by following responsible information-handling practices that are in keeping with privacy laws.

Please visit our website for more information on the YMCA of Three Rivers’ commitment to privacy.

📌 Membership Supervisor - Full Time (Kitchener)
🏢 YMCA of Three Rivers - Waterloo Region
📍 Kitchener