Job Overview

Join our dynamic hospitality team as a Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations at our hotel. In this vital role, you’ll be the first point of contact for guests arriving after hours, managing front desk responsibilities with enthusiasm and professionalism. Your proactive attitude will help maintain guest satisfaction, uphold security protocols, and support seamless daily transitions.

This position offers an exciting opportunity to showcase your hospitality skills while working in a lively, fast-paced setting that values your dedication and positive energy.

Duties

- Greet and assist guests arriving during nighttime hours with warm, friendly service while managing check-in and check-out procedures efficiently
- Handle multi-line phone systems to respond to guest inquiries, reservations, and internal communications with clarity and professionalism
- Monitor security cameras and conduct routine safety checks to ensure the safety of guests, staff, and hotel property
- Prepare detailed shift reports including financial transactions, guest requests, incidents, and other relevant activities
- Manage guest accounts by balancing daily revenue reports and resolving billing discrepancies promptly
- Provide exceptional guest services by addressing special requests, offering local information, and ensuring a comfortable stay




- Maintain front desk operations by overseeing guest services, handling complaints diplomatically, and ensuring adherence to hotel policies

Skills

- Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world
- Strong phone etiquette combined with excellent customer service skills to create positive guest interactions
- Previous hotel or hospitality experience is highly preferred to understand industry standards and guest expectations
- Proficiency in multi-line phone systems and front desk software for efficient communication and record keeping
- Knowledge of guest services procedures and hospitality best practices to deliver memorable experiences
- Ability to work independently during overnight shifts while maintaining high energy levels and attention to detail
- Excellent communication skills to coordinate with team members and respond swiftly to guest needs

This role is perfect for motivated individuals passionate about hospitality who thrive in energetic environments. We are committed to fostering a supportive workplace where your skills shine—helping us deliver exceptional experiences every night! Pay: From $16.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits

- Dental care
- On-site parking
- Vision care

Work Location: In person

📌 Night Auditor/Front Desk Agent (Fort Saskatchewan)
🏢 Days Inn u0026 Suites
📍 Fort Saskatchewan