Job Summary

We are seeking a dedicated Night Auditor/Front Desk Agent to join our hospitality team. This role is essential in ensuring smooth overnight operations, providing exceptional guest services, and maintaining the hotel’s financial records. The ideal candidate will be detail-oriented, customer-focused, and capable of managing multiple responsibilities during the overnight shift to ensure a welcoming and productive environment for all guests.

Duties

- Greet guests warmly upon arrival and during check-in/check-out processes, ensuring a positive guest experience
- Manage guest reservations, cancellations, and modifications with accuracy and professionalism
- Handle multi-line phone systems to respond to guest inquiries and coordinate services efficiently
- Perform nightly audit procedures to reconcile financial transactions and prepare reports for management
- Assist guests with requests such as wake-up calls, directions, or local information
- Maintain security protocols by monitoring surveillance systems and ensuring guest safety throughout the shift
- Update and maintain accurate records of guest information and billing details




- Collaborate with housekeeping and maintenance teams to address guest needs promptly
- Ensure front desk area remains organized, clean, and welcoming during overnight hours
- Reconciling daily reports and run the audit

Skills

- Excellent customer service skills with a friendly and professional demeanor
- Strong phone etiquette and communication abilities, including experience with multi-line phone systems
- Previous hotel or hospitality experience is preferred but not required; training will be provided
- Ability to handle guest concerns with patience and professionalism while maintaining confidentiality
- Attention to detail in financial transactions, record keeping, and reporting processes
- Familiarity with front desk operations within a hospitality setting is advantageous
- Ability to work independently during overnight hours while remaining alert and attentive to guest needs

Pay: $17.00-$19.00 per hour Expected hours: 16.0 – 40.0 per week

Benefits

- On-site gym
- On-site parking

Work Location: In person

📌 Night Auditor/Front Desk Agent (Edmonton)
🏢 Radisson Hotel and Conference Centre West Edmonton
📍 Edmonton