Operations Support Representative 2 Location: Surrey, BC, CA Employment Status: Full-Time Regular Salary: $2,305.00 Bi-weekly Short-term Incentive Eligible: No Posting End Date: Open until filled As the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. We're actively seeking new talent to join our mission of delivering a stronger energy future in B.To provide a wide range of administrative support functions to FortisBC Operations and Engineering Prepares and/or closes job packages (e.g. system surveys, legal plans, plate maps, gas service lists, planning job packages, work orders). Ensures all information required to process a job is complete, accurate, and entered into the appropriate computer system.

Monitors the progress of a job from initiation to completion. Composes routine correspondence and types (from draft or verbal instructions and source document references), a variety of material such as letters, memos, reports, diaries, bulletins, manuals, minutes of meetings, forms, summaries, charts and spreadsheets. Processes completed field work orders by ensuring all information is complete, accurate, and entered into the appropriate computer systems.

Maintains a variety of manual and electronic file systems including setting up new files, entry and retrieval of data and processing of reports. Responds to routine enquiries and requests from the public, municipal offices, other utilities, various contractors and other departments.



Responds in a prompt manner to short notice requests for information including the provision of records information for field emergencies.

May provide clerical and administrative support including intercepting and processing administrative enquiries, monitoring work order status and field completion data, supporting variance analysis and reporting.

Education: High School graduation.

Experience: Six (6) months directly related relevant work experience. Strong verbal communication skills including telephone call handling skills. Working knowledge of computer systems operations, environment and peripherals and various applications software in use in the department (SAP & suite of MS Office products).

Strong knowledge of field operations (Operate & Maintain, Order Fulfillment, Emergency, Meter to Cash) processes and procedures. Strong working knowledge of work and office processes and procedures. This position has restricted holiday availability based on operational requirements, for certain months of the year, as per Article 14 of the Collective Agreement.

Assignment to work groups within Operations Process Support will be dependent on customer and operational requirements.

We offer a market-competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community. FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles. #

📌 Office Representative (Full-Time) (Vancouver)
🏢 FortisBC
📍 Vancouver